Coach Sales Support Associate

Location
Seniority Entry-Level
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Coach — Sales Support Associate in New York, NY: support retail sales operations, inventory and clienteling for Coach store teams.

Overview

Coach is an American luxury accessories and lifestyle brand known for its leather goods and contemporary design. The brand operates globally and is part of Tapestry, a multinational house that includes several luxury and lifestyle labels. As an employer, Coach positions itself as design-driven and customer-focused, with an emphasis on craftsmanship, retail excellence and professional development within a global retail network.

Role & Responsibilities

  • Support store sales teams by preparing merchandise, replenishing stock and executing transfers to optimise floor availability.
  • Operate point-of-sale systems, process transactions and assist with cash handling and daily reconciliation.
  • Maintain visual merchandising standards: install displays, ensure product presentation aligns with brand directives and execute promotional rollouts.
  • Manage inventory control tasks including receiving shipments, cycle counts, returns processing and reporting discrepancies.
  • Provide clienteling and after-sales support: follow up on client enquiries, assist with appointments and maintain customer records.
  • Prepare and submit operational reports, sales paperwork and stock documentation to regional management.
  • Collaborate with store management on training, loss-prevention protocols and compliance with brand policies.

Qualifications

  • Proven customer service orientation with a polished, professional demeanour suitable for a luxury retail environment.
  • Strong organisational skills and meticulous attention to detail in inventory and visual presentation tasks.
  • Effective verbal and written communication skills; able to liaise with clients and cross-functional teams.
  • Ability to work a flexible retail schedule including evenings, weekends and peak seasonal periods.
  • Physical ability to handle merchandise tasks (lifting, carrying, prolonged standing).

Skills

Point-of-sale (POS) systems Inventory management Visual merchandising Clienteling and customer relationship management Cash handling Microsoft Excel

Experience

Typically 1–2 years of experience in retail operations or sales support, preferably within luxury or premium retail brands. Experience with merchandising, stock management and front-line customer service is preferred.

Education

High school diploma or equivalent; vocational training or an associate degree in retail, business or a related field is advantageous.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach combines a design-driven heritage with a commercial, customer-centric retail culture. The workplace values attention to craftsmanship, collaborative team performance and career development across a global retail footprint.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.