Coach Sales Support Associate
- Seniority
- Mid-Level
- Posted
- Apr 1, 2026
About Coach
Coach is an American luxury accessories and lifestyle brand known for its craftsmanship in leather goods and modern design. The brand operates globally as part of Tapestry, Inc., and is recognized for elevated retail experiences, heritage-driven product lines and a focus on client service and innovation.
Coach – Sales Support Associate III in New York, NY. Provide retail sales and clienteling support, inventory control and visual merchandising assistance.
Role & Responsibilities
- Provide front-line support to the sales team by managing clienteling activities, appointment scheduling and follow-up to maximise client retention and conversion.
- Operate the point-of-sale (POS) system to process transactions, returns and exchanges accurately while maintaining cash-handling and reconciliation protocols.
- Maintain store standards for visual merchandising, replenishment and stock presentation to ensure brand consistency and commercial impact.
- Receive, process and reconcile inventory shipments; perform cycle counts and assist in loss-prevention procedures and shrink control.
- Prepare and deliver regular administrative reports (sales, inventory, client lists) to store management and support ad hoc operational projects.
- Assist with opening and closing procedures, store readiness checks and the coaching or onboarding of more junior associates when required.
Qualifications
- Proven excellence in client service with strong interpersonal and communication skills.
- Demonstrable attention to detail and high standards of personal presentation consistent with a luxury retail environment.
- Strong numerical aptitude and reliability in cash handling and transactional accuracy.
- Flexibility to work retail hours, including nights, weekends and holidays.
- Legal authorization to work in the United States (if located in the U.S.).
Skills
Experience
Typically requires 2+ years of experience in luxury or premium-brand retail with demonstrable clienteling, merchandising and operational support responsibilities.
Education
High school diploma or equivalent; associate degree or coursework in retail, fashion, business or a related discipline preferred.
Workplace
This position is based in New York, New York, USA.
Culture
Coach fosters a client-centric, design-led retail culture where craftsmanship and elevated service are paramount. The workplace emphasises collaboration, professional development and adherence to brand standards across global retail operations.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Support Specialist», «Client Services Associate», «Retail Operations Associate», «Clienteling Associate», «Sales Operations Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.