Coach Sales Support Associate

Location
Seniority Mid-Level
Posted ✦ Today
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Coach – Sales Support Associate III in New York, NY. Provide retail sales and clienteling support, inventory control and visual merchandising assistance.

Overview

Coach is an American luxury accessories and lifestyle brand known for its craftsmanship in leather goods and modern design. The brand operates globally as part of Tapestry, Inc., and is recognized for elevated retail experiences, heritage-driven product lines and a focus on client service and innovation.

Role & Responsibilities

  • Provide front-line support to the sales team by managing clienteling activities, appointment scheduling and follow-up to maximise client retention and conversion.
  • Operate the point-of-sale (POS) system to process transactions, returns and exchanges accurately while maintaining cash-handling and reconciliation protocols.
  • Maintain store standards for visual merchandising, replenishment and stock presentation to ensure brand consistency and commercial impact.
  • Receive, process and reconcile inventory shipments; perform cycle counts and assist in loss-prevention procedures and shrink control.
  • Prepare and deliver regular administrative reports (sales, inventory, client lists) to store management and support ad hoc operational projects.
  • Assist with opening and closing procedures, store readiness checks and the coaching or onboarding of more junior associates when required.

Qualifications

  • Proven excellence in client service with strong interpersonal and communication skills.
  • Demonstrable attention to detail and high standards of personal presentation consistent with a luxury retail environment.
  • Strong numerical aptitude and reliability in cash handling and transactional accuracy.
  • Flexibility to work retail hours, including nights, weekends and holidays.
  • Legal authorization to work in the United States (if located in the U.S.).

Skills

Clienteling Point of Sale (POS) systems CRM systems Microsoft Excel Inventory management Visual merchandising Cash handling Retail reporting

Experience

Typically requires 2+ years of experience in luxury or premium-brand retail with demonstrable clienteling, merchandising and operational support responsibilities.

Education

High school diploma or equivalent; associate degree or coursework in retail, fashion, business or a related discipline preferred.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach fosters a client-centric, design-led retail culture where craftsmanship and elevated service are paramount. The workplace emphasises collaboration, professional development and adherence to brand standards across global retail operations.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.