- Address
- 7051 S. Desert Blvd, SUITE C398, El Paso, TX 79835 View map
- Employment
- Full-Time
- Seniority
- Entry-Level
- Compensation
- $15–18.50/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 1, 2026
About Coach
Coach is a leading accessible-luxury lifestyle brand known for its leather goods and refined ready-to-wear. As part of Tapestry, Inc., Coach combines heritage craftsmanship with modern design and operates globally through direct retail, wholesale and digital channels. The brand emphasizes elevated client service, teamwork and a fast-paced retail environment that values creativity and commercial rigor.
Coach seeks a Sales Support Associate to support retail operations and deliver exceptional customer service at its El Paso Outlets location. The role encompasses cash wrap management, inventory processing, visual merchandising, and client engagement, requiring strong attention to detail, multitasking capabilities, and a commitment to operational excellence in a fast-paced luxury retail environment.
Role & Responsibilities
- Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance
- Serve as a brand ambassador internally and in the local market; support social media engagement
- Operate POS systems accurately, maintain cash wrap organization, and handle cash and media in compliance with policy
- Suggest add-on products, promote gift cards, and capture customer information where permitted
- Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness
- Manage stock levels, replenish sales floor displays, and execute visual merchandising updates
- Support sales floor activities, respond to customer requests confidently, and partner with team and management as needed
- Maintain housekeeping standards and adhere to Loss Prevention guidelines
Qualifications
- Minimum 1 year of previous retail experience (cashier, stock, or sales), preferably in a luxury retail service environment
- Current knowledge of fashion trends and market competition
- Proficiency with cash register systems and basic computer skills, including iPad, laptop, Mobile POS, and Internet
- Ability to operate walkie talkies and understand price and product release sheets
- Strong attention to detail and organizational skills
- Ability to multitask in a fast-paced environment
- Excellent communication and customer service skills
- Strong English language proficiency
- Ability to lift at least 25 lbs regularly (up to 50 lbs occasionally); ability to climb, bend, kneel, and maneuver sales floor and stockroom
- Availability to work flexible schedules including nights, weekends, peak seasons, and public holidays
Skills
Experience
Minimum 1 year of previous retail experience in a cashier, stock, or sales capacity, preferably within a luxury retail service environment. A combination of relevant education and practical retail experience will be considered.
Education
High school diploma or equivalent preferred; combination of education and retail experience considered.
Compensation
The base compensation for this position ranges from USD 15 to USD 18.50 per hour.
Benefits
Medical insurance, Dental insurance, Vision insurance, 401(k), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance
Culture
Coach fosters a collaborative, client-centric culture that blends heritage craftsmanship with contemporary retail practice. Teams are expected to be entrepreneurial, customer-focused and committed to delivering elevated service in a dynamic, results-driven environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Sales Associate», «Sales Floor Associate», «Store Support Specialist», «Client Services Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.