Coach Sales Support Associate

Location
Seniority Entry-Level
Posted ✦ Today
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Coach in New York, NY is hiring a Sales Support Associate to support store operations, client service and merchandising.

Overview

Coach is a leading accessible-luxury lifestyle brand known for its leather goods and refined ready-to-wear. As part of Tapestry, Inc., Coach combines heritage craftsmanship with modern design and operates globally through direct retail, wholesale and digital channels. The brand emphasizes elevated client service, teamwork and a fast-paced retail environment that values creativity and commercial rigor.

Role & Responsibilities

  • Deliver exceptional client service through in-store interactions, clienteling and appointment management to drive sales and long-term relationships.
  • Support daily store operations including opening and closing procedures, cash handling and point-of-sale transactions.
  • Maintain visual merchandising standards and ensure product presentation aligns with seasonal directives and brand guidelines.
  • Manage inventory tasks such as stock replenishment, transfers, cycle counts and accurate stockroom organization.
  • Process returns, exchanges and repairs in compliance with company policy while safeguarding the client experience.
  • Assist store leadership with KPI tracking, daily sales reporting and execution of promotional initiatives.
  • Operate CRM and POS systems to record client data, follow up on opportunities and support targeted outreach.
  • Coordinate with regional teams and the supply chain to expedite special orders and resolve product availability issues.

Qualifications

  • High school diploma or equivalent; coursework or certification in retail, fashion or business is beneficial.
  • Demonstrable customer service experience; retail or luxury boutique experience preferred.
  • Proven competency in cash handling and point-of-sale operations with strong attention to accuracy.
  • Ability to work a flexible retail schedule including evenings, weekends and holidays.
  • Professional presentation, polished communication skills and a client-first demeanor.
  • Ability to lift and move merchandise and fixtures as required by store operations.

Skills

Clienteling and relationship-building Point-of-sale (POS) operations CRM usage for client management Visual merchandising and fixture maintenance Inventory control and stockroom procedures Cash handling and transaction reconciliation Microsoft Excel (basic) and general office applications Strong written and verbal communication

Experience

Entry-level role; 0–2 years of retail or customer-facing experience recommended, with prior luxury or boutique experience considered an advantage.

Education

High school diploma or equivalent; additional education in retail, fashion, merchandising or business is advantageous.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.625 open roles in New York, including 1148 posted recently. The broader New York area accounts for 1.746 active listings on Cerulean, 1169 of which are new. In USA as a whole, Cerulean currently features 3.480 open positions, with 1337 posted this week.

Culture

Coach fosters a collaborative, client-centric culture that blends heritage craftsmanship with contemporary retail practice. Teams are expected to be entrepreneurial, customer-focused and committed to delivering elevated service in a dynamic, results-driven environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.