Coach Sales Support Associate
Coach — New York: Sales Support Associate role supporting store operations, inventory and client services for the luxury brand.
Overview
Coach is an American luxury leather-goods brand within the Tapestry group, known for modern craftsmanship and accessible luxury. As part of Tapestry, Coach combines heritage design with global retail expertise and emphasizes elevated customer service and product innovation.
Role & Responsibilities
- Provide day-to-day operational support to store sales teams, including order processing, returns and exchanges, and POS transactions.
- Manage inventory activities: stock replenishment, cycle counts, receiving and discrepancy resolution to maintain merchandising standards.
- Execute clienteling and CRM tasks to support retention and personalized service, including follow-up communications and appointment scheduling.
- Prepare and deliver regular sales and inventory reports to store management; highlight trends and exceptions for corrective action.
- Assist with visual merchandising resets and ensure product presentation aligns with brand standards and promotional plans.
- Train and mentor junior associates on procedures, sales tools and service standards; act as escalation point for complex customer issues.
- Liaise with regional operations, distribution and corporate teams to coordinate store needs, transfers and special orders.
Qualifications
- Proven aptitude for retail operations with strong attention to detail and process adherence.
- Excellent interpersonal and communication skills, with an ability to build rapport with clients and colleagues.
- Demonstrated numeracy and organizational skills to manage inventory and reconcile transactions accurately.
- Ability to work under pressure in a fast-paced luxury retail environment and adapt to changing priorities.
- Discretion and professionalism handling confidential client information and high-value merchandise.
Skills
Experience
Typically 3+ years of retail experience with progressive responsibility; prior experience in luxury fashion or with store operations is strongly preferred. Proven experience supporting sales teams and managing inventory workflows is expected.
Education
High school diploma or equivalent required; post-secondary coursework in business, retail management or a related field preferred.
Workplace
This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.
Culture
Coach fosters a collaborative, client-focused retail culture rooted in craftsmanship and contemporary design. Employees encounter a fast-paced environment that values attention to detail, personal development and delivering elevated customer experiences across physical and digital channels.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.