Coach Sales Support Associate

Location
Seniority Mid-Level
Posted ✦ Today
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Coach in New York is hiring a Sales Support Associate III to support luxury retail operations, clienteling and inventory management.

Overview

Coach is an American luxury fashion house renowned for leather goods, handbags and elevated ready-to-wear. Now part of the Tapestry group, Coach blends heritage craftsmanship with contemporary design and operates a global network of retail stores and wholesale partners.

Role & Responsibilities

  • Provide day-to-day operational support to the store sales team, including processing transactions, managing exchanges/returns and maintaining POS accuracy.
  • Deliver exceptional clienteling and after-sales service: capture client data, follow up on enquiries, and support appointment scheduling and VIP servicing.
  • Maintain inventory integrity through receiving, stock replenishment, cycle counts and discrepancy resolution in collaboration with store leadership.
  • Prepare daily and weekly sales and operational reports, analyse KPIs and escalate trends or issues to store management.
  • Support visual merchandising standards and floor moves to ensure brand presentation is consistent and commercial.
  • Coach and mentor junior sales staff on systems, process and client service best practices as required.
  • Coordinate with regional operations, e‑commerce and fulfilment teams on cross-channel orders and special requests.

Qualifications

  • Proven experience delivering high-calibre customer service in a luxury retail environment.
  • Demonstrable experience with clienteling and achieving sales or service KPIs.
  • Strong numerical aptitude and attention to detail for accurate transaction processing and inventory control.
  • Flexible availability, including weekends and peak retail periods.
  • Professional demeanour, excellent verbal communication and interpersonal skills.
  • Multilingual ability desirable but not mandatory.

Skills

Salesforce Microsoft Excel Retail Pro POS POS systems Microsoft Office

Experience

Mid-level candidate with approximately 3+ years of customer-facing retail or sales support experience, ideally within luxury or premium retail brands, with a track record in clienteling, inventory management and meeting commercial targets.

Education

High school diploma or equivalent required; associate degree or coursework in business, retail management or a related discipline preferred.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach fosters a creative, customer-centric retail culture that emphasises craftsmanship, attention to detail and elevated service. The brand values collaborative teams, professional development and a commitment to delivering a premium client experience across channels.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.