Coach Sales Support Associate

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Location
USA
└New York
└New York
Seniority
Mid-Level
Posted
Apr 1, 2026

About Coach

Coach is an American modern-luxury fashion house known for leather goods, accessories and ready-to-wear. The brand is part of Tapestry, Inc., a global house of luxury lifestyle brands, and is recognized for combining craftsmanship with contemporary design across a network of owned stores and wholesale partners.

Coach in New York is hiring a Sales Support Associate to support store operations, sales reporting and client escalations.

Role & Responsibilities

  • Provide daily operational support to store teams, including inventory replenishment, merchandise transfers and stock accuracy audits.
  • Prepare and deliver sales and inventory reports to regional management; analyse basic KPIs to support commercial decisions.
  • Act as first point of escalation for client service issues referred by store staff; coordinate solutions across repairs, returns and product enquiries.
  • Support visual merchandising execution and store standards by coordinating fixtures, signage and planogram adherence.
  • Collaborate with regional operations, logistics and loss-prevention teams to resolve discrepancies and ensure compliance with company procedures.
  • Participate in onboarding and informal coaching of store colleagues; help implement promotions and product launches at store level.

Qualifications

  • Minimum 2 years of experience in retail operations, store support or sales support — luxury or premium brands preferred.
  • Demonstrable understanding of inventory control, basic sales reporting and retail KPIs.
  • Strong client-service orientation with proven ability to resolve escalated customer issues professionally.
  • Excellent organisational skills, attention to detail and ability to prioritise competing tasks in a fast-paced environment.
  • Flexible availability including weekends and peak retail periods; ability to travel occasionally between stores or regional offices.

Skills

Microsoft Excel Microsoft Office (Outlook, Word, PowerPoint) Salesforce Point-of-Sale (POS) systems Retail inventory management systems

Experience

At least 2 years' hands-on experience supporting store operations or sales teams in a retail environment; experience with luxury or premium brands and familiarity with sales reporting and inventory reconciliation is highly desirable.

Education

High school diploma required; bachelor's degree in business, retail management or a related discipline preferred.

Workplace

This position is based in New York, New York, USA.

Culture

Coach blends traditional craftsmanship with contemporary, commercial design and operates within the Tapestry group, which emphasizes career development and cross-brand mobility. The workplace is retail-focused, team-oriented and fast-paced, with a strong emphasis on customer experience and brand presentation.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Sales Support Associate», «Store Support Specialist», «Sales Operations Associate», «Client Services Associate», «Retail Operations Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.