Coach Sales Support Associate

Location
Seniority Mid-Level
Posted ✦ Today
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Coach Sales Support Associate in New York, NY — join Coach to support store operations, clienteling and sales performance in a luxury retail environment.

Overview

Coach is a global luxury lifestyle brand renowned for its leather goods and accessories, and is part of the Tapestry, Inc. portfolio. The brand blends American craftsmanship with contemporary design and operates a network of retail locations and wholesale channels worldwide, emphasizing client experience and product excellence.

Role & Responsibilities

  • Provide day-to-day sales-floor and back‑office support to store management and sales teams to maximize client conversion and retention.
  • Deliver exceptional clienteling services: follow up on leads, manage appointments, and maintain accurate client records in the CRM.
  • Operate point‑of‑sale systems, process transactions, returns and repairs, and ensure accurate cash handling and reconciliation.
  • Support inventory activities including receiving, stock replenishment, cycle counts and loss prevention procedures.
  • Assist with visual merchandising and floor standards to maintain brand presentation and product storytelling.
  • Prepare daily/weekly sales and operational reports for store and regional leadership and escalate operational issues.
  • Coordinate with regional operations, stockroom and product teams to resolve client and inventory queries promptly.
  • Train and mentor new hires on operational procedures, brand standards and customer service protocols.

Qualifications

  • Proven retail or sales support experience, preferably within luxury or premium fashion brands.
  • Demonstrable client service orientation with strong interpersonal and communication skills.
  • Solid numeracy and accuracy for transaction processing and inventory control.
  • Ability to multitask in a fast‑paced retail environment and adapt to shifting priorities.
  • Availability to work flexible retail hours, including weekends and holidays, as required by store operations.

Skills

Clienteling Point‑of‑sale (POS) systems Customer relationship management (CRM) Cash handling and reconciliation Inventory control and stock management Visual merchandising support Microsoft Office (Excel, Word) or equivalent for reporting Strong verbal and written communication

Experience

Typically 2–4 years of retail, sales support or client service experience; experience in luxury fashion or leather goods preferred. Proven track record supporting sales teams and executing operational tasks in a busy store environment.

Education

High school diploma or equivalent required; associate degree or retail management certification preferred.

Workplace

The role is situated in New York, New York, USA. There are currently 1.629 open positions in New York on Cerulean, with 1154 added recently. Within New York, Cerulean currently features 1.748 open roles, including 1172 recent additions. Across USA, Cerulean lists 3.470 open roles — 1322 of them newly added.

Culture

Coach fosters a client‑centric, design‑driven culture that balances heritage craftsmanship with contemporary retail innovation. The workplace emphasizes teamwork, professional development, and attention to detail, with opportunities to learn across merchandising, operations and client experience disciplines.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.