Coach Sales Support Associate
- Seniority
- Mid-Level
- Posted
- Apr 1, 2026
About Coach
Coach is a U.S.-born luxury fashion house known for leather accessories, ready-to-wear and lifestyle collections. The brand is part of Tapestry, Inc., a global house of contemporary luxury brands. As an employer, Coach emphasizes craftsmanship, product storytelling and a retail experience oriented around elevated client service.
Coach Sales Support Associate in New York — operational and clienteling support role enabling store sales performance.
Role & Responsibilities
- Provide day-to-day operational support to the store sales team, enabling advisors to maximise client engagement and sales conversion.
- Manage point-of-sale transactions, returns and exchanges with accuracy while maintaining premium service standards.
- Maintain inventory integrity through stock receiving, replenishment, cycle counts and shrink prevention procedures.
- Execute visual merchandising directives and ensure the sales floor and displays meet brand presentation standards.
- Support clienteling activities: schedule appointments, update CRM records, prepare client communications and follow-ups.
- Prepare daily sales and inventory reports, escalate exceptions, and assist with basic administrative tasks for store leadership.
- Assist with onboarding of new hires and provide ongoing coaching on operational processes and brand standards as required.
Qualifications
- Minimum 2 years’ experience in retail operations or sales support within premium or luxury fashion is preferred.
- Proven track record of delivering high-quality client service in a fast-paced retail environment.
- Demonstrated numerical accuracy and experience handling cash/transactions.
- Flexible availability including weekends and peak retail periods.
- Professional presentation and strong verbal communication skills.
Skills
Experience
At least two years of hands-on retail experience, ideally within a premium or luxury brand, supporting sales teams and managing store operations.
Education
High school diploma or equivalent required; associate degree or vocational qualification in retail, business or related field preferred.
Workplace
This position is based in New York, New York, USA.
Culture
Coach fosters a client-centric, design-driven culture that values craftsmanship and entrepreneurial energy. Teams collaborate closely to deliver elevated retail experiences while maintaining rigorous brand standards and a focus on professional development.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Support Specialist», «Client Services Associate», «Retail Operations Associate», «Sales Operations Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.