Coach Sales Support Associate
- Seniority
- Mid-Level
- Posted
- Apr 1, 2026
About Coach
Coach is an American luxury fashion house known for refined leather goods, accessories and contemporary ready-to-wear. The brand is part of Tapestry, Inc., a global luxury lifestyle company; as an employer it emphasizes craftsmanship, elevated customer service and cross‑functional collaboration between retail, design and corporate teams.
Coach in New York is hiring a Sales Support Associate III to manage store operations, clienteling and inventory for its luxury retail team.
Role & Responsibilities
- Provide front‑line operational support to store teams, including point‑of‑sale transactions, merchandise replenishment and inventory reconciliation.
- Execute clienteling activities to cultivate and retain high‑value customers, coordinating appointments, follow‑ups and personalised outreach.
- Prepare and maintain daily and weekly sales, stock and performance reports for store management using Excel and CRM exports.
- Coordinate visual merchandising standards and ensure product presentation meets brand directives and seasonal resets.
- Process incoming and outgoing shipments, manage stock transfers and support cycle counts to minimise shrinkage.
- Assist in onboarding and training of sales staff on operational procedures, POS functionality and brand service standards.
- Support store events and private client appointments by managing logistics, client lists and follow‑up communications.
- Liaise with regional operations, loss prevention and distribution teams to resolve discrepancies and improve operational workflows.
Qualifications
- Professional presentation and polished interpersonal skills appropriate for a luxury retail environment.
- Proven aptitude for client service with the ability to manage confidential client information and bespoke requests.
- Strong organisational skills with meticulous attention to detail and the ability to prioritise competing operational tasks.
- Flexibility to work retail hours, including evenings, weekends and peak season schedules.
- Legal right to work in the country of employment.
Skills
Experience
Minimum three years of experience in luxury or premium retail, with demonstrated responsibility for store operations, client management and inventory control; prior experience in multi‑store support or regional operations is advantageous.
Education
High school diploma or equivalent required; bachelor’s degree in business, retail management or a related discipline preferred.
Workplace
This position is based in New York, New York, USA.
Culture
Coach fosters a design‑led, client‑centric culture that balances heritage craftsmanship with contemporary retail innovation. As part of Tapestry, the brand promotes professional development, cross‑functional collaboration and an inclusive workplace where service excellence and product quality are paramount.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Support Associate», «Retail Operations Associate», «Sales Support Specialist», «Clienteling Associate», «Store Support Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.