Coach Sales Support Associate

Location
Seniority Mid-Level
Posted ✦ Today
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Coach in New York is hiring a Sales Support Associate III to manage store operations, clienteling and inventory for its luxury retail team.

Overview

Coach is an American luxury fashion house known for refined leather goods, accessories and contemporary ready-to-wear. The brand is part of Tapestry, Inc., a global luxury lifestyle company; as an employer it emphasizes craftsmanship, elevated customer service and cross‑functional collaboration between retail, design and corporate teams.

Role & Responsibilities

  • Provide front‑line operational support to store teams, including point‑of‑sale transactions, merchandise replenishment and inventory reconciliation.
  • Execute clienteling activities to cultivate and retain high‑value customers, coordinating appointments, follow‑ups and personalised outreach.
  • Prepare and maintain daily and weekly sales, stock and performance reports for store management using Excel and CRM exports.
  • Coordinate visual merchandising standards and ensure product presentation meets brand directives and seasonal resets.
  • Process incoming and outgoing shipments, manage stock transfers and support cycle counts to minimise shrinkage.
  • Assist in onboarding and training of sales staff on operational procedures, POS functionality and brand service standards.
  • Support store events and private client appointments by managing logistics, client lists and follow‑up communications.
  • Liaise with regional operations, loss prevention and distribution teams to resolve discrepancies and improve operational workflows.

Qualifications

  • Professional presentation and polished interpersonal skills appropriate for a luxury retail environment.
  • Proven aptitude for client service with the ability to manage confidential client information and bespoke requests.
  • Strong organisational skills with meticulous attention to detail and the ability to prioritise competing operational tasks.
  • Flexibility to work retail hours, including evenings, weekends and peak season schedules.
  • Legal right to work in the country of employment.

Skills

Clienteling Point-of-sale (POS) systems Microsoft Excel Inventory management CRM (customer relationship management) Visual merchandising Retail reporting and KPI monitoring

Experience

Minimum three years of experience in luxury or premium retail, with demonstrated responsibility for store operations, client management and inventory control; prior experience in multi‑store support or regional operations is advantageous.

Education

High school diploma or equivalent required; bachelor’s degree in business, retail management or a related discipline preferred.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach fosters a design‑led, client‑centric culture that balances heritage craftsmanship with contemporary retail innovation. As part of Tapestry, the brand promotes professional development, cross‑functional collaboration and an inclusive workplace where service excellence and product quality are paramount.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.