Coach Sales Support Associate

About Coach

Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.

Role & Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance
• Serve as a brand ambassador internally and in the local market; support social media engagement
• Operate POS accurately, maintain cash wrap organization, and handle cash and payment media in compliance with company policy
• Suggest complementary products, promote gift cards, and capture customer information where permitted
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness
• Manage stock levels, replenish the sales floor, and execute visual merchandising updates
• Support sales floor activities, respond to customer requests confidently, and partner with team members or management as needed
• Maintain housekeeping standards throughout the store and adhere to Loss Prevention guidelines

Qualifications

• Minimum 1+ year of previous retail experience (cashier, stock, or sales), preferably in a luxury retail service environment
• Current knowledge of fashion trends and competitive marketplace dynamics
• Proficiency with cash register systems, basic computer skills including iPad, laptop, Mobile POS, and Internet navigation
• Ability to read price sheets, product release documentation, and operate walkie-talkie equipment
• Strong attention to detail and organizational abilities
• Capacity to multitask effectively in a fast-paced retail environment
• Excellent written and verbal communication skills
• Fluent English language proficiency
• Ability to lift a minimum of 25 lbs regularly and up to 50 lbs occasionally; capacity to climb, bend, kneel, and navigate the sales floor and stockroom

Skills

Experience

1+ years of retail experience, preferably in luxury retail; experience in cashier operations, stock management, or sales is essential.

Education

High school diploma or equivalent; additional retail training or certifications in customer service are beneficial but not required.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance.

Culture

Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.