Coach Sales Support Associate

About Coach

Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.

Role & Responsibilities

• Welcome and assist clients with warmth and professionalism, anticipating needs and providing personalized guidance
• Operate POS systems accurately, manage cash wrap organization, and handle cash and payment media in compliance with established protocols
• Process shipments and transfers with precision; identify discrepancies, organize inventory, and maintain stockroom cleanliness
• Manage stock levels, replenish sales floor merchandise, and execute visual merchandising updates under direction
• Suggest complementary products, promote gift cards and loyalty programs, and capture customer information where permitted
• Serve as an internal and external brand ambassador, supporting social media engagement and market presence
• Respond confidently to customer requests and collaborate with team members and management to resolve issues
• Maintain housekeeping standards throughout the sales floor and stockroom; adhere to loss prevention and security guidelines
• Demonstrate physical capability to lift merchandise regularly (up to 25 lbs., occasionally 50 lbs.) and maneuver throughout sales floor and stockroom environments

Qualifications

• Minimum one year of previous retail experience, preferably in luxury retail or customer service environments
• Current knowledge of fashion trends and competitive market landscape
• Proficiency with point-of-sale systems and basic computer skills, including iPad, laptop, mobile POS, and internet navigation
• Ability to read price sheets, product release information, and utilize walkie-talkie systems
• Strong attention to detail and superior organizational abilities
• Excellent written and verbal communication skills with native or near-native English proficiency
• Flexibility to work extended and varied schedules, including evenings, weekends, holidays, and peak retail periods

Skills

Experience

Minimum one year of retail experience, preferably in luxury retail, cashier, stock, or direct sales roles. Experience in fast-paced retail environments and familiarity with fashion merchandising are strongly preferred.

Education

High school diploma or equivalent; additional retail training or certifications valued but not required.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 21.75 per hour.

Benefits

Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, tuition assistance.

Culture

Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.