Coach Sales Support Associate

About Coach

Coach is an American leather‑goods and fashion house with strong New York roots and a contemporary approach to accessible luxury. The brand is part of the Tapestry portfolio and blends heritage craftsmanship with modern design, placing emphasis on customer experience, creativity, and inclusive brand values.

Role & Responsibilities

• Greet clients with warmth and professionalism; anticipate needs and deliver personalized service on the sales floor and at the cash wrap.
• Operate POS systems accurately, maintain cash wrap organization, and handle cash and payment media in accordance with company policy.
• Support inventory flow: receive, process, and organize shipments and transfers; report discrepancies and maintain a tidy stockroom.
• Manage stock levels and replenishment, execute visual merchandising updates, and maintain housekeeping standards on the sales floor.
• Promote add‑on products and gift cards; capture customer information where permitted and support client engagement, including local brand ambassadorship and social media activities.
• Adhere to Loss Prevention guidelines and partner with management or teammates to resolve customer requests and operational issues.
• Perform physical tasks regularly (lifting up to 25 lbs, occasional lifts to 50 lbs) and maintain flexibility to work peak periods, nights, weekends and holidays.

Qualifications

• Minimum of 1 year retail experience (cashier, stock, or sales); luxury retail experience preferred. Combination of education and experience will be considered.
• Working knowledge of current fashion trends and competitor activity in the marketplace.
• Familiarity with cash register systems and basic computer competency, including iPad/tablet use, Mobile POS and internet navigation.
• Strong attention to detail, organizational ability, and capacity to multitask in a fast‑paced environment.
• Excellent verbal communication and customer service skills; strong English proficiency required.
• Available to work a flexible schedule including nights, weekends, high‑traffic retail days and public holidays.
• Ability to meet physical requirements of the role (climb, bend, kneel, lift regularly up to 25 lbs and occasionally up to 50 lbs).

Skills

Experience

At least 1 year of prior retail experience (cashier, stock, or sales) is required; prior experience in a luxury retail environment is preferred. A combination of relevant education and retail experience will be considered.

Education

High school diploma or equivalent preferred; relevant retail or customer service training is an advantage. A combination of education and experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 21.75 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach combines a heritage of craftsmanship with a contemporary, inclusive workplace culture driven by creativity and customer focus. As part of the Tapestry family, the brand emphasizes collaboration, professional development, and a commitment to diversity and equity.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.