Coach Sales Support Associate

About Coach

Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.

Role & Responsibilities

• Welcome clients with warmth and professionalism, anticipate customer needs, and provide personalized shopping assistance
• Operate POS systems accurately, manage cash wrap organization, and handle cash and media in strict compliance with company policy
• Suggest complementary products, promote gift cards, and capture customer information where permitted to enhance sales
• Receive, process, and organize merchandise shipments and transfers; identify and report discrepancies promptly
• Maintain stockroom cleanliness and organization while managing inventory levels across the sales floor
• Execute visual merchandising updates and replenish product displays according to brand standards and seasonal guidelines
• Serve as an internal and external brand ambassador; support social media engagement and local market initiatives
• Maintain housekeeping standards throughout the store and adhere to Loss Prevention protocols

Qualifications

• Minimum one year of previous retail experience (cashier, stock, or sales), preferably in a luxury retail service environment
• Current knowledge of fashion trends and competitive marketplace dynamics
• Proficiency with cash register systems and basic computer skills including iPad, laptop, Mobile POS, and internet navigation
• Strong attention to detail and exceptional organizational abilities
• Ability to multitask effectively in a fast-paced retail environment
• Excellent verbal and written communication skills
• Ability to lift 25 lbs regularly and up to 50 lbs occasionally; ability to climb, bend, kneel, and navigate sales floor and stockroom

Skills

Experience

Minimum one year of retail experience in customer service, cashier operations, or stock management roles; experience in a luxury retail environment is preferred. A combination of relevant education and practical retail experience will be considered.

Education

High school diploma or equivalent preferred; combination of education and retail experience considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance.

Culture

Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.