Coach Sales Support Associate

About Coach

Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.

Coach, a globally recognized fashion house under the Tapestry portfolio, seeks a Temporary Sales Support Associate for its Murray location. This role is essential to store operations, requiring proficiency in POS systems, inventory management, and exemplary customer service. The position encompasses cash wrap operations, visual merchandising, stockroom management, and brand-ambassador responsibilities across flexible retail hours including nights, weekends, and peak seasons.

Role & Responsibilities

• Welcome and assist clients with personalized service and professional warmth
• Operate POS systems accurately, maintain cash wrap organization, and handle cash/payment processing in compliance with policy
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness
• Manage stock levels, replenish sales floor inventory, and execute visual merchandising updates
• Suggest complementary products, promote gift cards, and capture customer information where permitted
• Support sales floor activities and respond to customer inquiries with confidence
• Serve as internal and external brand ambassador; support social media engagement initiatives
• Maintain housekeeping standards and adhere to loss prevention guidelines

Qualifications

• Minimum one year of retail experience (cashier, stock, or sales background), preferably in luxury retail
• Current knowledge of fashion trends and competitive marketplace dynamics
• Proficiency with POS systems, iPad/laptop, Mobile POS, internet applications, and walkie-talkie communication
• Ability to read and interpret price and product release sheets
• Strong attention to detail and organizational capabilities
• Capacity to lift at least 25 lbs regularly (up to 50 lbs occasionally); ability to climb, bend, kneel, and maneuver sales floor and stockroom
• Excellent English language proficiency

Skills

Experience

One or more years of retail experience in a cashier, stock, or sales capacity, with preference given to candidates with luxury retail service background. A combination of relevant education and practical experience will be considered.

Education

High school diploma or equivalent; additional retail or customer service training is advantageous.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, tuition assistance

Culture

Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.