Coach Sales Support Associate

About Coach

Coach is a global fashion house founded in New York in 1941, specializing in luxury leather goods, accessories, and ready-to-wear. As a cornerstone brand within the Tapestry portfolio—a globally recognized house of luxury brands—Coach combines American optimism with refined craftsmanship. The brand is committed to inclusive design, sustainability, and innovation, operating under the creative vision of its Design Director and the legacy of American craftsmanship.

Role & Responsibilities

• Welcome customers with warmth and professionalism, anticipating their needs and providing personalized assistance
• Serve as an internal and external brand ambassador, supporting social media engagement and community presence
• Operate point-of-sale systems accurately, maintain cash wrap organization, and handle cash and payment processing in compliance with company policies
• Suggest complementary products, promote gift cards, and capture customer information where permitted
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom organization
• Manage inventory levels, replenish sales floor stock, and execute visual merchandising updates
• Support sales floor operations, respond to customer inquiries confidently, and collaborate with team members and management
• Maintain housekeeping standards throughout the store and adhere to loss prevention guidelines

Qualifications

• Minimum one year of previous retail experience in a cashier, stock, or sales role, preferably in a luxury retail environment
• Current knowledge of fashion trends and competitive marketplace dynamics
• Proficiency with point-of-sale systems and basic computer skills, including iPad, laptop, mobile POS, and internet navigation
• Ability to read and understand price sheets and product release documentation
• Physical ability to lift 25 lbs regularly and up to 50 lbs occasionally; ability to climb, bend, kneel, and move throughout sales floor and stockroom

Skills

Experience

A minimum of one year in retail, demonstrating either cashier, stock, or sales experience. Experience in luxury retail service environments is preferred but not required; candidates with equivalent combinations of education and retail exposure will be considered.

Education

No specific educational requirements are stated. A high school diploma or equivalent is typically expected for retail roles of this nature.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 21.75 per hour.

Benefits

Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance.

Culture

Coach operates within a culture of inclusive courage and creative innovation, grounded in its New York heritage and commitment to making beautiful things that endure. The brand fosters an environment where employees are encouraged to demonstrate courage in their interactions, creativity in problem-solving, and genuine customer focus. Tapestry's broader commitment to equity, inclusion, and diversity shapes the workplace, creating opportunities for growth across all levels and backgrounds.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.