Coach Sales Support Associate

About Coach

Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.

Role & Responsibilities

• Welcome and assist clients with warmth and professionalism, anticipating needs and providing personalized support
• Serve as a brand ambassador both internally and in the local community, supporting social media engagement initiatives
• Operate the point-of-sale system accurately, maintain cash wrap organization, and handle cash and payments in full compliance with company policy
• Cross-sell complementary products, promote gift cards, and gather customer information where permitted
• Receive, process, and organize merchandise shipments and transfers; report any discrepancies and maintain stockroom cleanliness
• Monitor stock levels, replenish merchandise on the sales floor, and execute visual merchandising updates
• Support all sales floor activities, respond to customer inquiries with confidence, and collaborate with team members and management
• Maintain housekeeping standards throughout the store and adhere strictly to Loss Prevention guidelines
• Lift and maneuver merchandise up to 25 lbs regularly (occasionally up to 50 lbs); climb, bend, kneel, and navigate sales floor and stockroom areas as needed

Qualifications

• Minimum one year of prior retail experience, including cashier, stock, or sales roles, preferably in a luxury retail environment
• Current knowledge of fashion trends and competitive marketplace dynamics
• Proficiency with cash register systems and basic computer skills, including iPad, laptop, Mobile POS, and internet platforms
• Ability to use walkie-talkie communication devices
• Capability to read and understand price tickets and product release sheets
• Strong attention to detail and excellent organizational abilities
• Exceptional communication and customer service skills
• Strong English language proficiency

Skills

Experience

Minimum one year of retail experience, preferably in a luxury retail service environment. Experience in cash handling, stock management, or direct sales is preferred. A combination of relevant education and practical retail experience will be considered.

Education

High school diploma or equivalent preferred; however, a combination of education and retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 21.75 per hour.

Benefits

Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance

Culture

Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.