Coach Sales Support Associate
- Location
- Menlo ParkCaliforniaUSA
- Employment
- Part-Time
- Seniority
- Entry-Level
- Compensation
- $15–21.75/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Aug 20, 2026
About Coach
Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.
Coach Sales Support Associate (Part-time) in Menlo Park, USA – retail operations and customer service role starting at $15.00/hr.
Role & Responsibilities
- Welcome and assist clients with warmth and professionalism, anticipating needs and providing personalized support
- Operate point-of-sale systems accurately, maintain cash wrap organization, and handle currency and payment media in compliance with company policy
- Receive, process, and organize shipments and inventory transfers; report discrepancies and maintain stockroom organization
- Manage stock levels, replenish sales floor inventory, and execute visual merchandising updates according to brand standards
- Suggest complementary products, promote gift cards, and capture customer information where permitted by policy
- Serve as a brand ambassador internally and externally; support social media engagement and brand visibility
- Maintain housekeeping standards throughout the sales floor and stockroom; adhere to loss prevention and security guidelines
- Support sales floor activities, respond to customer inquiries confidently, and collaborate with team members and management
Qualifications
- Minimum one year of retail experience, including cash register, stock, or sales experience preferably in a luxury retail environment; combination of relevant education and experience will be considered
- Current knowledge of fashion trends and competitive market landscape
- Proficiency with cash register systems and point-of-sale technology
- Competency with basic computer systems, including iPad, laptop, mobile POS platforms, and internet tools
- Familiarity with walkie-talkies and ability to interpret price sheets and product release documentation
- Strong attention to detail and organizational abilities
- Excellent customer service and interpersonal communication skills
- Ability to multitask effectively in a fast-paced retail environment
- Ability to lift 25 lbs regularly (up to 50 lbs occasionally) and to climb, bend, kneel, and move throughout sales floor and stockroom
Skills
Experience
Minimum one year of retail experience, preferably in a luxury retail service environment. Experience in cash register operations, stock management, or sales roles is highly valued.
Education
No formal education requirement specified; a combination of relevant education and retail experience will be considered.
Workplace
The successful candidate will be located in Menlo Park, California, USA, with easy access to San Francisco.
Compensation
The base compensation for this position ranges from USD 15 to USD 21.75 per hour.
Benefits
Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance.
Culture
Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Support Specialist», «Sales Floor Associate», «Client Services Associate», «Store Operations Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.