Coach Sales Support Associate

About Coach

Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.

Role & Responsibilities

• Welcome and serve clients with warmth and professionalism, anticipating their needs and providing personalized assistance
• Operate POS systems accurately, maintain cash wrap organization, and handle cash and payment media in compliance with company policy
• Suggest complementary products, promote gift cards, and capture customer information where permitted by policy
• Receive, process, and organize incoming shipments and transfers; report discrepancies and maintain stockroom cleanliness
• Manage stock levels, replenish the sales floor, and execute visual merchandising updates consistent with brand standards
• Support sales floor activities and partner with management and teammates to resolve customer requests confidently
• Serve as a brand ambassador internally and externally, supporting social media engagement initiatives
• Maintain housekeeping standards throughout the retail environment and adhere to Loss Prevention guidelines
• Lift and maneuver merchandise up to 25 lbs regularly (occasionally up to 50 lbs); climb, bend, and kneel as required

Qualifications

• Minimum 1+ year of previous retail experience, including cashier, stock, or sales positions, preferably in a luxury retail service environment
• Current knowledge of fashion trends and competitive marketplace dynamics
• Proficiency with cash register systems and basic computer skills, including iPad, laptop, Mobile POS, and internet applications
• Ability to read price sheets, product release sheets, and utilize two-way communication devices
• Strong attention to detail and exceptional organizational abilities
• Excellent verbal and written communication skills
• Ability to work flexible schedules including nights, weekends, peak seasons, and high-traffic retail days
• Physical capability to lift 25 lbs regularly and up to 50 lbs occasionally, and to climb, bend, kneel, and maneuver on sales floor and in stockroom

Skills

Experience

1+ years of retail experience in cashier, stock, or sales roles, with preference for luxury retail service background. A combination of education and relevant retail experience will be considered.

Education

No specific educational requirement stated; a high school diploma or equivalent is typical for this level.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance.

Culture

Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.