Coach Sales Support Associate

About Coach

Coach is a global fashion house renowned for its leather goods and contemporary accessories, rooted in New York and operating as a marquee brand within the Tapestry portfolio. The brand emphasizes craftsmanship, city-inspired creativity, and inclusive, customer-centric retail experiences across its global store network.

Role & Responsibilities

• Greet clients warmly and deliver personalized, attentive service at the cash wrap and on the sales floor.
• Operate POS and Mobile POS devices accurately; manage cash/media in accordance with company policy and maintain an organized cash wrap.
• Receive, unpack, process and organize incoming shipments and inter-store transfers; report discrepancies and maintain stockroom integrity and cleanliness.
• Replenish merchandise, execute merchandising updates, and maintain on-floor presentation standards.
• Suggest add-on products, promote gift cards, and capture customer information where permitted to support CRM and sales targets.
• Support sales-floor activities and partner with colleagues or management to resolve customer requests promptly.
• Adhere to housekeeping standards and Loss Prevention guidelines; act as a brand ambassador in-store and within the local market, supporting social media engagement when required.
• Perform physical tasks including regular lifting of 25 lbs (occasionally up to 50 lbs), bending, climbing, and stocking duties.

Qualifications

• Minimum of 1 year retail experience (cashier, stockroom or sales); luxury retail experience preferred; a combination of education and experience will be considered.
• Working knowledge of current fashion trends and competitive landscape.
• Proficiency with cash register systems and basic computer skills, including iPad, laptop, Mobile POS and internet usage.
• Familiarity using walkie talkies and reading price/product release sheets.
• Strong attention to detail, organizational capability and ability to multitask in a fast-paced environment.
• Excellent verbal communication and customer service skills.
• Availability to work a flexible schedule including nights, weekends, peak season and public holidays.
• Ability to meet the physical demands of the role, including regular lifting up to 25 lbs and occasional lifts up to 50 lbs.

Skills

Experience

At least one year of prior retail experience in cashier, stockroom or sales roles; experience within luxury retail environments is preferred.

Education

High school diploma or equivalent preferred; a combination of education and relevant retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 21.75 per hour.

Benefits

Medical insurance; Dental insurance; Vision insurance; 401(k); Paid paternity and maternity leave; Commuter benefits; Disability insurance; Tuition assistance.

Culture

Coach fosters a creative, metropolitan culture focused on craftsmanship, customer service and inclusivity as part of the Tapestry family. The workplace emphasizes collaboration, direct feedback, and continuous learning within a high-energy retail environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.