Coach Sales Support Associate
- Location
- Livermore California USA
- Employment
- Temporary
- Seniority
- Entry-Level
- Compensation
- $15–21.75/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 28, 2026
About Coach
Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.
Coach seeks a Temporary Sales Support Associate to support store operations and customer service at its San Francisco Premium Outlets location. The role encompasses cash wrap management, inventory organization, shipment processing, and customer engagement, with responsibility for maintaining brand standards and store cleanliness. The position requires flexibility across multiple shifts and peak retail periods.
Role & Responsibilities
- Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance
- Operate point-of-sale systems accurately, maintain cash wrap organization, and handle cash and payment methods in compliance with company policy
- Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness and organization
- Manage stock levels, replenish sales floor displays, and execute visual merchandising updates according to brand guidelines
- Suggest add-on products, promote gift cards, and capture customer information where permitted to support sales objectives
- Serve as a brand ambassador internally and in the local market; support social media engagement initiatives
- Support sales floor activities, respond to customer requests with confidence, and partner with team members or management as needed
- Maintain housekeeping standards throughout the store and adhere to Loss Prevention protocols and security guidelines
- Lift and move merchandise weighing up to 25 lbs. regularly and up to 50 lbs. occasionally; climb, bend, kneel, and maneuver throughout sales floor and stockroom
Qualifications
- Minimum 1 year of previous retail experience (cashier, stock, or sales experience preferred)
- Knowledge of cash register systems and basic computer skills, including iPad, laptop, Mobile POS, and internet navigation
- Strong attention to detail and organizational abilities
- Ability to multitask effectively in a fast-paced retail environment
- Excellent communication and customer service skills
- Current knowledge of fashion trends and competitive marketplace awareness
- Physical ability to lift at least 25 lbs. regularly and up to 50 lbs. occasionally
Skills
Experience
Minimum 1 year of previous retail experience, preferably in a luxury retail service environment. A combination of relevant education and equivalent experience will be considered.
Education
No specific educational requirement stated; high school diploma or equivalent preferred.
Workplace
This position is based in Livermore, California, USA, within easy reach of San Francisco.
Compensation
The base compensation for this position ranges from USD 15 to USD 21.75 per hour.
Benefits
Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance.
Culture
Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Sales Associate», «Customer Service Associate», «Store Operations Associate», «Sales Floor Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.