Coach Sales Support Associate

About Coach

Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.

Role & Responsibilities

• Welcome and assist clients with warmth and professionalism, anticipating needs and providing personalized product recommendations
• Operate point-of-sale systems accurately, maintain cash wrap organization, and handle cash and payment media in strict compliance with company policy
• Suggest add-on products, promote gift cards, and capture customer information where permitted
• Receive, process, and organize merchandise shipments and store transfers; report discrepancies and maintain stockroom cleanliness
• Manage inventory levels, replenish sales floor merchandise, and execute visual merchandising updates as directed
• Support sales floor activities, respond to customer inquiries with confidence, and partner with team members or management as needed
• Maintain housekeeping standards throughout the store and adhere strictly to loss prevention guidelines
• Serve as a brand ambassador internally and in the local community; support social media engagement initiatives

Qualifications

• Minimum one year of previous retail experience, including cashier, stock, or sales roles, preferably in a luxury retail service environment
• Current knowledge of fashion trends and competitive market landscape
• Proficiency with cash register systems and basic computer skills, including iPad, laptop, mobile POS systems, and internet applications
• Ability to operate walkie-talkies and interpret price and product release sheets
• Strong attention to detail and organizational capabilities
• Excellent communication and customer service skills
• Physical capacity to lift at least 25 lbs regularly (up to 50 lbs occasionally) and to climb, bend, kneel, and maneuver sales floor and stockroom areas

Skills

Experience

Minimum one year of retail experience, preferably in luxury retail or customer-facing sales roles. Experience with cash handling, inventory management, and merchandising strongly preferred. A combination of relevant education and hands-on retail experience will be considered.

Education

High school diploma or equivalent preferred; additional retail or customer service training is a plus.

Workplace

Compensation

The base compensation for this position ranges from CAD 17.60 to CAD 22 per hour.

Benefits

Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance.

Culture

Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.