Coach Sales Support Associate

About Coach

Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.

Role & Responsibilities

• Welcome clients with warmth and professionalism, anticipate needs, and provide personalized shopping assistance
• Operate POS systems accurately, maintain cash wrap organization, and handle cash and payment media in compliance with company policy
• Process and organize incoming shipments and transfers, report discrepancies, and maintain stockroom cleanliness and safety standards
• Manage stock levels, replenish the sales floor, and execute visual merchandising updates according to brand guidelines
• Suggest complementary products, promote gift cards, and capture customer information where permitted
• Serve as a brand ambassador internally and externally; support social media engagement and brand positioning initiatives
• Support all sales floor activities and respond confidently to customer requests in partnership with team members and management
• Maintain housekeeping standards throughout the store and adhere strictly to Loss Prevention guidelines
• Lift and maneuver merchandise (up to 25 lbs. regularly, up to 50 lbs. occasionally) and perform physical tasks including climbing, bending, kneeling, and navigating the sales floor and stockroom

Qualifications

• Minimum one year of previous retail experience, such as cashier, stock, or sales roles, preferably in a luxury retail environment
• Strong knowledge of current fashion trends and competitive market landscape
• Proficiency with cash register systems and basic computer skills, including iPad, laptop, Mobile POS platforms, and Internet navigation
• Ability to use walkie-talkie communication systems and read price and product release sheets accurately
• Strong attention to detail and organizational abilities
• Excellent communication and interpersonal skills
• Demonstrated ability to multitask effectively in a fast-paced retail environment
• English language proficiency

Skills

Experience

Minimum one year of previous retail experience, including roles such as cashier, stock associate, or sales associate, preferably within a luxury retail service environment. A combination of relevant education and professional experience will be considered.

Education

No specific formal education requirement stated; relevant retail or customer service certification is a plus.

Workplace

Compensation

The base compensation for this position ranges from CAD 17.60 to CAD 22 per hour.

Benefits

Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, tuition assistance

Culture

Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.