Coach Sales Support Associate

About Coach

Coach is a New York–born luxury fashion house renowned for leather goods, accessories and ready-to-wear. The brand is part of Tapestry, Inc., a global house of fashion brands that emphasizes creativity, inclusivity and market-led innovation.

Role & Responsibilities

• Greet clients with warmth and professionalism, anticipate needs and deliver personalized service at the cash wrap and on the sales floor.
• Operate POS systems accurately, manage cash/media in accordance with policy and maintain an organized cash wrap.
• Receive, process and organize incoming shipments and transfers; report discrepancies and maintain stockroom cleanliness and organization.
• Manage stock levels, replenish the sales floor and assist with visual merchandising and floor moves to maintain brand presentation.
• Suggest add-on products, promote gift cards and capture customer information when permitted to support CRM and sales targets.
• Serve as a brand ambassador in-store and in the local market, including supporting approved social media engagement and store events.
• Support loss prevention procedures, uphold housekeeping standards and respond to customer requests with confidence.
• Work a flexible schedule including nights, weekends, peak seasons and public holidays; perform regular lifting (25 lbs) and occasional heavier lifting (up to 50 lbs).

Qualifications

• Minimum of 1+ year of retail experience (cashier, stock or sales), preferably within a luxury or premium retail environment; a combination of education and experience will be considered.
• Current knowledge of fashion trends and competitive landscape.
• Proficiency with cash register systems, POS and mobile POS platforms; comfortable using iPad, laptop and walkie talkie.
• Strong attention to detail, organizational skills and ability to multitask in a high‑traffic environment.
• Excellent verbal communication and customer service skills.
• Ability to lift regularly at least 25 lbs and occasionally up to 50 lbs; ability to stand, bend and climb as required by store operations.
• Availability to work flexible hours to meet business needs, including evenings, weekends and holiday periods.

Skills

Experience

At least 1 year of retail experience (cash handling, stocking or sales); experience in a luxury or premium retail environment is preferred. A combination of relevant education and experience will be considered.

Education

High school diploma or equivalent preferred; combination of education and experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 21.75 per hour.

Benefits

Medical insurance; Dental insurance; Vision insurance; 401(k); Paid paternity and maternity leave; Commuter benefits; Disability insurance; Tuition assistance.

Culture

Coach fosters a creative, customer‑centric culture grounded in New York heritage and the broader Tapestry commitment to inclusivity and diversity. The workplace values candid feedback, collaboration and continuous learning, with strong emphasis on customer focus and results.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.