Coach Sales Support Associate

About Coach

Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.

Role & Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance
• Operate POS accurately, maintain cash wrap organization, and handle cash and media in strict compliance with policy
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness and organization
• Manage stock levels, replenish the sales floor, and execute visual merchandising updates in accordance with brand standards
• Suggest complementary products, promote gift cards, and capture customer information where permitted by policy
• Serve as a brand ambassador internally and within the local market; support social media engagement initiatives
• Support sales floor activities, respond to customer requests with confidence, and partner with team members or management as needed
• Maintain housekeeping standards throughout the store and strictly adhere to Loss Prevention guidelines
• Lift, carry, and maneuver merchandise and materials weighing up to 25 lbs. regularly and up to 50 lbs. occasionally; climb, bend, kneel, and move throughout the sales floor and stockroom as required

Qualifications

• Minimum 1 year of previous retail experience (cashier, stock, or sales background), preferably in a luxury retail service environment
• Current knowledge of fashion trends and competitive landscape in the marketplace
• Proficiency with cash register systems and basic computer skills, including iPad, laptop, mobile POS, and Internet navigation
• Ability to read and understand price sheets, product release sheets, and communicate via walkie talkie
• Strong attention to detail and excellent organizational skills
• Capacity to multitask effectively in a fast-paced, high-traffic retail environment
• Excellent communication and customer service skills with a customer-centric mindset

Skills

Experience

1 year of previous retail experience, preferably in a luxury retail service environment. A combination of formal education and relevant retail experience will be considered.

Education

High school diploma or equivalent preferred; a combination of education and retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance.

Culture

Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.