Coach Sales Support Associate
- Location
- Johor BahruJohorMalaysia
- Employment
- Part-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Aug 20, 2026
About Coach
Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.
Coach Sales Support Associate role in Johor, Malaysia. Part-time position at luxury retail store, POS operations, customer service, inventory support.
Role & Responsibilities
- Welcome clients with warmth and professionalism, anticipate needs, and deliver personalized assistance
- Function as a brand ambassador internally and within the local market, supporting social media engagement initiatives
- Operate POS systems accurately, maintain cash wrap organization, and handle cash and media in compliance with established protocols
- Suggest complementary products, promote gift cards, and capture customer information in accordance with permissions
- Receive, process, organize shipments and transfers; identify discrepancies and maintain stockroom standards
- Monitor stock levels, replenish the sales floor, and execute visual merchandising updates
- Support sales floor activities, respond to customer inquiries with confidence, and collaborate with team members and management
- Maintain housekeeping standards throughout the store and adhere to all Loss Prevention guidelines
Qualifications
- Minimum one year of previous retail experience, including cashier, stock, or sales roles, preferably in a luxury retail environment
- Current knowledge of fashion trends and competitive marketplace dynamics
- Proficiency with cash register systems and basic computer skills, including iPad, laptop, Mobile POS, and Internet navigation
- Ability to use walkie-talkie communication systems and interpret price and product release sheets
- Strong attention to detail and excellent organizational capabilities
- Demonstrated ability to multitask effectively in a fast-paced retail environment
- Excellent communication and customer service skills
- Strong English language proficiency
Skills
Experience
Minimum one year of retail experience in customer service, cashier operations, or stock management, preferably within a luxury retail or prestige fashion environment.
Education
High school diploma or equivalent; a combination of relevant education and hands-on retail experience will be considered.
Workplace
This position is based in Johor Bahru, Johor, Malaysia, within easy reach of Kuala Lumpur.
Culture
Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Assistant», «Retail Associate», «Sales Advisor», «Client Service Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.