Coach Sales Support Associate

About Coach

Coach is a global fashion house renowned for leather goods, accessories and ready-to-wear, with roots in New York and a contemporary design ethos. The brand is part of Tapestry, Inc., a global house of consumer luxury brands, and emphasizes craftsmanship, modern American style and inclusive workplace practices.

Role & Responsibilities

• Deliver welcoming, personalized service at the cash wrap and on the sales floor; anticipate client needs and build rapport.
• Operate point-of-sale (POS) systems accurately; handle cash, card and media in strict compliance with company policy.
• Receive, process and reconcile incoming shipments and inter-store transfers; report inventory discrepancies.
• Maintain stockroom organization, replenish sales floor inventory, and execute merchandising resets and visual updates as directed.
• Suggest add-on items, promote gift cards, and capture customer data where permitted to support sales and CRM initiatives.
• Support floor staff during peak periods and respond to customer requests; escalate complex issues to management.
• Adhere to Loss Prevention guidelines and maintain housekeeping standards across sales and back-of-house areas.
• Contribute to local brand presence and social engagement when required.

Qualifications

• Minimum 1 year of retail experience (cashier, stock, or sales); luxury retail background preferred.
• Working knowledge of cash register systems and point-of-sale technology, including Mobile POS on tablets.
• Proficiency with iPad/laptop use and basic internet navigation; ability to use walkie talkies for store communication.
• Strong customer service and verbal communication skills in English.
• Excellent attention to detail, organizational aptitude and the ability to multitask in a fast-paced environment.
• Ability to lift at least 25 lbs regularly and up to 50 lbs occasionally; frequent bending, climbing and maneuvering required.
• Flexible availability including nights, weekends, holidays and peak seasonal periods.
• Demonstrated awareness of current fashion trends and competitor activity.

Skills

Experience

At least 1 year of previous retail experience—cashiering, stockroom, or direct sales—preferably within a luxury or premium retail environment. A combination of relevant education and experience will be considered.

Education

High school diploma or equivalent; combination of education and retail experience considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 18.50 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(K), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach promotes a creative, customer-focused retail culture rooted in New York heritage and contemporary design. As part of Tapestry, the employer emphasizes inclusivity, professional development and collaborative teamwork in fast-paced store environments.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.