Coach Sales Support Associate III

Location
Seniority Mid-Level
Posted ✦ Today
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Coach is hiring a Sales Support Associate III in Orlando, FL (International Drive). Join the store team to deliver elevated client service and support retail operations.

Overview

Coach is an American luxury fashion house known for contemporary leather goods and accessories. As part of the Tapestry group, the brand blends American design heritage with modern craftsmanship and operates a global retail network that emphasizes elevated client service and experiential store environments.

Role & Responsibilities

  • Deliver exceptional client service and foster long-term relationships through proactive clienteling and personalised attention.
  • Support the sales floor by executing merchandising standards, replenishment, and presentation of product assortments to brand guidelines.
  • Process transactions, returns and exchanges accurately while maintaining cash-handling and POS procedures.
  • Manage inventory activities including receiving, cycle counts and shrink-prevention practices to preserve stock accuracy.
  • Assist store leadership with administrative and back-office duties such as CRM updates, reporting and event preparation.
  • Contribute to in-store marketing and VIP events, supporting appointments and elevated service moments for priority clients.
  • Enforce brand visual standards and loss-prevention protocols to protect product integrity and store assets.
  • Train and mentor junior sales team members on product knowledge, selling techniques and operational processes.

Qualifications

  • Proven ability to deliver high-touch customer service in a retail or luxury environment.
  • Excellent verbal communication and interpersonal skills with a polished, client-facing demeanour.
  • Demonstrated attention to detail in merchandising, inventory control and transaction accuracy.
  • Flexibility to work retail hours including evenings, weekends and peak seasonal periods.
  • Legally authorized to work in the United States.

Skills

Clienteling and relationship building Visual merchandising and store presentation Point-of-sale (POS) operation and cash handling Inventory management and shrink-prevention CRM usage and basic retail reporting Event support and client appointment coordination

Experience

Typically requires 3+ years of retail experience, with preference for candidates who have worked in luxury or premium brand environments and have demonstrable success in sales support or clienteling roles.

Education

High school diploma or equivalent required; coursework or degree in fashion, retail management, or business is desirable.

Workplace

This position is based in Orlando, Florida, USA. Cerulean lists 44 open roles in Orlando, including 4 posted recently. The broader Florida area accounts for 296 active listings on Cerulean, 11 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach’s retail teams operate in a client-centric, design-led environment that values craftsmanship and contemporary luxury. The workplace emphasizes personalised service, professional development, and a dynamic retail culture aligned with Tapestry’s broader focus on creativity and inclusion.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.