Coach Sales Support Associate III
- Seniority
- Mid-Level
- Posted
- Apr 1, 2026
About Coach
Coach is an American luxury accessories brand known for refined leather goods and contemporary design. As part of the Tapestry group, Coach combines heritage craftsmanship with global retail scale. The brand offers opportunities within a creative, customer-focused retail organisation that values product knowledge, visual standards and elevated client service.
Coach Sales Support Associate III in New York — support store operations, merchandising and clienteling for Coach's retail team in New York, NY.
Role & Responsibilities
- Provide day-to-day operational support to the retail store team, ensuring smooth execution of opening/closing procedures and sales floor readiness.
- Execute merchandising standards and window displays to maintain brand presentation and visual integrity.
- Manage inventory processes including receiving, stock replenishment, cycle counts and discrepancy investigations to optimize stock accuracy.
- Process transactions and returns accurately using the point-of-sale system; perform cash handling and end-of-day reconciliation.
- Support clienteling activities by maintaining client records, preparing appointments, and assisting with outreach and follow-up to drive repeat business.
- Prepare and distribute sales and operational reports; assist management with KPI tracking and ad hoc analyses.
- Liaise with regional operations and logistics teams to coordinate transfers, shipments and store-level supply needs.
- Assist with onboarding and informal training of new sales staff on procedures, POS, loss-prevention and brand standards.
Qualifications
- Minimum three years of experience in retail operations or store support; luxury or premium retail background strongly preferred.
- Proven competence in inventory control, merchandising execution and cash handling procedures.
- Demonstrated ability to maintain meticulous visual and operational standards in a fast-paced retail environment.
- Strong organizational skills with the ability to manage competing priorities and produce accurate reports.
- Excellent interpersonal and client service skills, with a professional presentation and discretion when handling client information.
Skills
Experience
At least three years' experience supporting retail store operations, preferably within luxury or premium fashion; experience with merchandising and inventory reconciliation is required.
Education
High school diploma or equivalent required; associate or bachelor’s degree in retail management, business or a related field preferred.
Workplace
The role is situated in New York, New York, USA.
Culture
Coach fosters a design-led, client-centric culture rooted in American luxury craftsmanship. As part of the broader Tapestry organisation, the brand emphasises collaboration across retail, product and corporate teams and rewards meticulous attention to brand standards and elevated customer service.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Sales Support Associate», «Store Operations Associate», «Client Services Associate», «Sales Operations Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.