Coach Sales Support Associate III
- Seniority
- Mid-Level
- Posted
- Apr 1, 2026
About Coach
Coach is an American luxury house known for leather goods, handbags and accessories and is part of the Tapestry, Inc. portfolio. The brand combines contemporary design with skilled craftsmanship and operates globally across boutiques, department store concessions and e-commerce channels, offering career paths spanning retail, wholesale and corporate functions.
Coach — Sales Support Associate III in New York. Support store operations, CRM, inventory and clienteling for the luxury leather-goods brand.
Role & Responsibilities
- Provide day-to-day operational support to store sales teams, ensuring seamless client service and sales execution.
- Manage CRM records and clienteling activities, including follow-ups, appointment scheduling and personalized outreach to high-value clients.
- Process sales transactions, special orders and returns accurately through the retail POS and order management systems.
- Maintain inventory accuracy via stock counts, replenishment, transfer requests and coordination with distribution/warehouse teams.
- Prepare concise sales and KPI reports for store management and regional leadership, analysing trends and flagging opportunities.
- Assist with merchandising resets and visual standards implementation to maintain brand presentation and seasonal directives.
- Act as liaison between storefront and back-office functions (merchandise planning, logistics, customer care) to resolve client or stock issues.
- Coach and mentor junior sales staff on clienteling best practices, product knowledge and operational procedures as required.
Qualifications
- Proven retail experience in luxury or premium brands, with demonstrable clienteling and sales support responsibilities.
- Strong numeracy and administrative aptitude with meticulous attention to detail.
- Excellent interpersonal and written communication skills, able to build rapport with discerning clientele.
- Ability to prioritize tasks in a fast-paced retail environment and to escalate issues appropriately.
- Legal authorization to work in the United States (if based in the U.S.).
Skills
Experience
Typically requires 3+ years of progressive retail or sales support experience within luxury, premium fashion or accessories environments, including hands-on use of CRM and POS platforms and direct client-facing duties.
Education
High school diploma or equivalent required; associate or bachelor's degree in business, retail management or a related field preferred.
Workplace
This position is based in New York, New York, USA.
Culture
Coach cultivates a performance-oriented yet creative workplace that values craftsmanship, customer obsession and professional development. Employees are expected to deliver elevated client experiences while contributing to a collaborative, brand-driven environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Support Specialist», «Retail Sales Coordinator», «Client Relations Coordinator», «Client Services Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.