Coach Sales Support Associate

About Coach

Coach is an American luxury house known for leather goods, handbags and accessories and is part of the Tapestry, Inc. portfolio. The brand combines contemporary design with skilled craftsmanship and operates globally across boutiques, department store concessions and e-commerce channels, offering career paths spanning retail, wholesale and corporate functions.

Coach seeks a Sales Support Associate to serve as an integral part of retail store operations, delivering exceptional customer service and supporting the efficient flow of products from receipt through point of sale. The role encompasses cash wrap operations, sales floor maintenance, inventory management, and brand ambassador responsibilities within a fast-paced luxury retail environment.

Role & Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance
• Serve as a brand ambassador internally and in the local market; support social media engagement
• Operate POS systems accurately, maintain cash wrap organization, and handle cash and media in compliance with company policy
• Suggest add-on products, promote gift cards, and capture customer information where permitted
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness
• Manage stock levels, replenish sales floor inventory, and execute visual merchandising updates
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed
• Maintain housekeeping standards and adhere to Loss Prevention guidelines

Qualifications

• Minimum 1+ years of previous retail experience (cashier, stock, or sales), preferably in a luxury retail service environment
• Current knowledge of fashion trends and competitive marketplace landscape
• Proficiency with cash register systems and basic computer skills, including iPad, laptop, Mobile POS, and Internet navigation
• Experience with walkie-talkie communication systems and ability to read price and product release sheets
• Strong attention to detail and organizational skills
• Ability to multitask effectively in a fast-paced environment
• Excellent communication and customer service skills
• Strong English language proficiency
• Physical ability to lift at least 25 lbs regularly (up to 50 lbs occasionally), climb, bend, kneel, and navigate sales floor and stockroom

Skills

Experience

Minimum 1 year of retail experience in a customer-facing role such as cashier, stock associate, or sales position, preferably within a luxury retail environment. A combination of relevant education and experience will be considered.

Education

High school diploma or equivalent preferred; a combination of education and retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 18.50 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance

Culture

Coach cultivates a performance-oriented yet creative workplace that values craftsmanship, customer obsession and professional development. Employees are expected to deliver elevated client experiences while contributing to a collaborative, brand-driven environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.