Coach Sales Support Associate III

Location
Seniority Mid-Level
Posted ✦ Today
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Coach — Sales Support Associate III in New York. Support store operations, CRM, inventory and clienteling for the luxury leather-goods brand.

Overview

Coach is an American luxury house known for leather goods, handbags and accessories and is part of the Tapestry, Inc. portfolio. The brand combines contemporary design with skilled craftsmanship and operates globally across boutiques, department store concessions and e-commerce channels, offering career paths spanning retail, wholesale and corporate functions.

Role & Responsibilities

  • Provide day-to-day operational support to store sales teams, ensuring seamless client service and sales execution.
  • Manage CRM records and clienteling activities, including follow-ups, appointment scheduling and personalized outreach to high-value clients.
  • Process sales transactions, special orders and returns accurately through the retail POS and order management systems.
  • Maintain inventory accuracy via stock counts, replenishment, transfer requests and coordination with distribution/warehouse teams.
  • Prepare concise sales and KPI reports for store management and regional leadership, analysing trends and flagging opportunities.
  • Assist with merchandising resets and visual standards implementation to maintain brand presentation and seasonal directives.
  • Act as liaison between storefront and back-office functions (merchandise planning, logistics, customer care) to resolve client or stock issues.
  • Coach and mentor junior sales staff on clienteling best practices, product knowledge and operational procedures as required.

Qualifications

  • Proven retail experience in luxury or premium brands, with demonstrable clienteling and sales support responsibilities.
  • Strong numeracy and administrative aptitude with meticulous attention to detail.
  • Excellent interpersonal and written communication skills, able to build rapport with discerning clientele.
  • Ability to prioritize tasks in a fast-paced retail environment and to escalate issues appropriately.
  • Legal authorization to work in the United States (if based in the U.S.).

Skills

Salesforce Microsoft Excel Microsoft Office Retail POS systems CRM-driven clienteling Inventory management Sales reporting and KPI analysis

Experience

Typically requires 3+ years of progressive retail or sales support experience within luxury, premium fashion or accessories environments, including hands-on use of CRM and POS platforms and direct client-facing duties.

Education

High school diploma or equivalent required; associate or bachelor's degree in business, retail management or a related field preferred.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.625 open roles in New York, including 1148 posted recently. The broader New York area accounts for 1.746 active listings on Cerulean, 1169 of which are new. In USA as a whole, Cerulean currently features 3.480 open positions, with 1337 posted this week.

Culture

Coach cultivates a performance-oriented yet creative workplace that values craftsmanship, customer obsession and professional development. Employees are expected to deliver elevated client experiences while contributing to a collaborative, brand-driven environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.