Coach Sales Support Associate III
- Seniority
- Mid-Level
- Posted
- Apr 1, 2026
About Coach
Coach is an American premium leather-goods and accessories house, known for modern design and accessible luxury. The brand operates globally and is part of the Tapestry group, which also manages other luxury and lifestyle labels. Coach emphasizes craftsmanship, elevated customer service and a retail-first approach across its boutiques and wholesale partners.
Coach seeks a Sales Support Associate III in New York, NY to support store operations, clienteling and inventory management.
Role & Responsibilities
- Provide operational support to store sales teams, ensuring smooth transaction flow, accurate cash handling and timely processing of returns and exchanges.
- Maintain client records and support clienteling activities through CRM updates, appointment coordination and follow-up communications to maximise retention and sales.
- Manage inventory processes including receiving, stock replenishment, cycle counts and resolution of discrepancies in coordination with regional merchandising teams.
- Prepare daily and weekly sales and operational reports; analyse basic KPIs to support store leadership in decision-making.
- Support visual merchandising and floor set activities to uphold brand presentation standards and promotional roll-outs.
- Act as liaison between store and corporate teams (merchandising, logistics, CRM) to expedite issue resolution and implement process improvements.
- Train and mentor junior sales support staff on POS procedures, inventory controls and brand service standards when required.
Qualifications
- Proven experience in luxury or premium retail operations, client services, or sales support (typically 2–5 years).
- Strong customer-service orientation with the ability to manage discreet client relationships and follow high-touch service protocols.
- Solid numeracy and organisational skills; demonstrated accuracy in cash handling and inventory tasks.
- Proficiency with point-of-sale systems and CRM platforms; comfortable generating and interpreting basic sales and stock reports.
- Flexible availability to support retail hours, including evenings and weekends, and ability to work on the shop floor when needed.
Skills
Experience
Typically requires 2–5 years of progressive experience in retail operations, sales support or client services within a premium or luxury retail environment; experience with store-level inventory controls and CRM-driven clienteling is preferred.
Education
High school diploma or equivalent required; post-secondary education in business, retail management or fashion is advantageous.
Workplace
This position is based in New York, New York, USA.
Culture
Coach combines a heritage of leather craftsmanship with a contemporary, retail-driven mindset. The workplace values polished customer service, operational excellence and collaborative cross-functional teamwork, offering a fast-paced environment that rewards initiative and attention to detail.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Support Specialist», «Retail Operations Associate», «Store Support Coordinator», «Client Services Support Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.