Coach Sales Support Associate III

Location
Seniority Mid-Level
Posted ✦ Today
Apply ⟼

Coach seeks a Sales Support Associate III in New York, NY to support store operations, clienteling and inventory management.

Overview

Coach is an American premium leather-goods and accessories house, known for modern design and accessible luxury. The brand operates globally and is part of the Tapestry group, which also manages other luxury and lifestyle labels. Coach emphasizes craftsmanship, elevated customer service and a retail-first approach across its boutiques and wholesale partners.

Role & Responsibilities

  • Provide operational support to store sales teams, ensuring smooth transaction flow, accurate cash handling and timely processing of returns and exchanges.
  • Maintain client records and support clienteling activities through CRM updates, appointment coordination and follow-up communications to maximise retention and sales.
  • Manage inventory processes including receiving, stock replenishment, cycle counts and resolution of discrepancies in coordination with regional merchandising teams.
  • Prepare daily and weekly sales and operational reports; analyse basic KPIs to support store leadership in decision-making.
  • Support visual merchandising and floor set activities to uphold brand presentation standards and promotional roll-outs.
  • Act as liaison between store and corporate teams (merchandising, logistics, CRM) to expedite issue resolution and implement process improvements.
  • Train and mentor junior sales support staff on POS procedures, inventory controls and brand service standards when required.

Qualifications

  • Proven experience in luxury or premium retail operations, client services, or sales support (typically 2–5 years).
  • Strong customer-service orientation with the ability to manage discreet client relationships and follow high-touch service protocols.
  • Solid numeracy and organisational skills; demonstrated accuracy in cash handling and inventory tasks.
  • Proficiency with point-of-sale systems and CRM platforms; comfortable generating and interpreting basic sales and stock reports.
  • Flexible availability to support retail hours, including evenings and weekends, and ability to work on the shop floor when needed.

Skills

Clienteling POS systems CRM Inventory management Visual merchandising Cash handling Microsoft Excel Retail reporting

Experience

Typically requires 2–5 years of progressive experience in retail operations, sales support or client services within a premium or luxury retail environment; experience with store-level inventory controls and CRM-driven clienteling is preferred.

Education

High school diploma or equivalent required; post-secondary education in business, retail management or fashion is advantageous.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach combines a heritage of leather craftsmanship with a contemporary, retail-driven mindset. The workplace values polished customer service, operational excellence and collaborative cross-functional teamwork, offering a fast-paced environment that rewards initiative and attention to detail.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.