Coach Sales Support Associate III

Location
Seniority Mid-Level
Posted ✦ Today
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Coach (Tapestry) — Sales Support Associate III in New York: support retail sales, clienteling, inventory and store operations in a luxury leather-goods environment.

Overview

Coach is an American luxury accessories and lifestyle brand renowned for its craftsmanship in leather goods and contemporary design. As part of Tapestry, Inc., Coach operates a global retail network and a vertically integrated business model that combines design, production and retail excellence. The brand emphasizes elevated client service, product quality and career development within a fast-paced luxury retail environment.

Role & Responsibilities

  • Support the retail sales team by managing daily administrative and operational tasks to enable seamless client experiences.
  • Deliver high-quality clienteling: follow up on client enquiries, schedule appointments, manage client records and maintain CRM data integrity.
  • Process transactions and returns accurately using the point-of-sale system; reconcile sales and assist with daily cash handling procedures.
  • Coordinate inventory activities including receiving, tagging, stock replenishment, cycle counts and discrepancy resolution.
  • Assist with visual merchandising and store presentation to ensure adherence to brand standards and floor-plan directives.
  • Prepare regular sales and inventory reports; analyse basic performance metrics and escalate trends to management.
  • Collaborate with distribution and regional teams to support product flow, transfers and special order fulfilment.
  • Contribute to loss-prevention practices and maintain compliance with company policies and operational guidelines.

Qualifications

  • Minimum of 3 years of retail experience, with at least some experience in luxury or premium fashion preferred.
  • Proven clienteling and customer-service abilities with a focus on retention and relationship-building.
  • Experience with inventory control processes and point-of-sale operations.
  • Ability to work flexible retail hours including evenings, weekends and peak sale periods.
  • Strong attention to detail, discretion when handling client data and commercial sensitivity.

Skills

Clienteling Point-of-sale (POS) systems Inventory management CRM data management Visual merchandising Microsoft Excel

Experience

Approximately 3+ years of retail experience, preferably within luxury leather goods or premium fashion; experience supporting sales operations, clienteling and inventory workflows is required. Prior exposure to store reporting and basic analytics is advantageous.

Education

High school diploma or equivalent required; tertiary education in retail, business or a related field preferred.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.625 open roles in New York, including 1148 posted recently. The broader New York area accounts for 1.746 active listings on Cerulean, 1169 of which are new. In USA as a whole, Cerulean currently features 3.480 open positions, with 1337 posted this week.

Culture

Coach cultivates a client-centric, design-led culture grounded in craftsmanship and inclusivity. Colleagues operate within a collaborative retail environment that rewards commercial acumen, personal initiative and a commitment to elevated customer service. As part of Tapestry, employees can expect an approach that blends global scale with brand-level creative identity.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.