Coach Sales Support Associate III
- Seniority
- Mid-Level
- Posted
- Apr 1, 2026
About Coach
Coach is a leading American luxury accessories brand known for modern leather goods and elevated lifestyle products. The brand operates as part of the Tapestry group and combines contemporary design with craftsmanship, selling through flagship stores, wholesale, and digital channels worldwide. As an employer, Coach seeks professionals who combine a service-minded retail orientation with operational rigor and brand-focused presentation.
Coach Sales Support Associate III — New York, NY. Support retail operations, clienteling and inventory for Coach, a leading American luxury accessories brand.
Role & Responsibilities
- Provide operational support to store sales teams, including transaction processing, returns, and point-of-sale troubleshooting.
- Execute inventory control activities: receiving, cycle counts, stock replenishment, and discrepancy investigation.
- Deliver clienteling and post‑sale service to high-value customers, maintaining CRM records and following up on client requests.
- Assist visual merchandising and product presentation to ensure brand standards and commercial priorities are met.
- Prepare and distribute daily/weekly sales and stock reports; escalate exceptions to store management and regional teams.
- Coordinate with corporate teams (operations, logistics, CRM) to resolve supply, service, or client issues.
- Support training and onboarding of junior sales staff on operational procedures and systems.
Qualifications
- Proven track record in luxury or premium retail operations with strong customer service orientation.
- Excellent verbal and written communication skills, able to interact professionally with clients and internal stakeholders.
- High degree of accuracy and attention to detail in transactional and inventory tasks.
- Flexible availability to work retail hours, including evenings, weekends and peak seasonal periods.
- Demonstrated problem-solving skills and ability to prioritize multiple operational demands.
Skills
Experience
Typically 2–4 years of experience in retail operations or store support, preferably within luxury or premium fashion; experience with POS systems, CRM platforms and inventory processes is expected.
Education
High school diploma or equivalent required; associate degree or vocational training in retail, business or hospitality preferred.
Workplace
This position is based in New York, New York, USA.
Culture
Coach emphasizes a collaborative retail culture that blends elevated client service with operational excellence. The workplace values polished presentation, attention to detail and a customer-first mindset, while encouraging professional development across store and corporate functions.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Support Specialist», «Retail Operations Associate», «Client Services Associate», «Store Support Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.