Coach Sales Support Associate III

Location
Seniority Mid-Level
Posted ✦ Today
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Coach Sales Support Associate III — New York, NY. Support retail operations, clienteling and inventory for Coach, a leading American luxury accessories brand.

Overview

Coach is a leading American luxury accessories brand known for modern leather goods and elevated lifestyle products. The brand operates as part of the Tapestry group and combines contemporary design with craftsmanship, selling through flagship stores, wholesale, and digital channels worldwide. As an employer, Coach seeks professionals who combine a service-minded retail orientation with operational rigor and brand-focused presentation.

Role & Responsibilities

  • Provide operational support to store sales teams, including transaction processing, returns, and point-of-sale troubleshooting.
  • Execute inventory control activities: receiving, cycle counts, stock replenishment, and discrepancy investigation.
  • Deliver clienteling and post‑sale service to high-value customers, maintaining CRM records and following up on client requests.
  • Assist visual merchandising and product presentation to ensure brand standards and commercial priorities are met.
  • Prepare and distribute daily/weekly sales and stock reports; escalate exceptions to store management and regional teams.
  • Coordinate with corporate teams (operations, logistics, CRM) to resolve supply, service, or client issues.
  • Support training and onboarding of junior sales staff on operational procedures and systems.

Qualifications

  • Proven track record in luxury or premium retail operations with strong customer service orientation.
  • Excellent verbal and written communication skills, able to interact professionally with clients and internal stakeholders.
  • High degree of accuracy and attention to detail in transactional and inventory tasks.
  • Flexible availability to work retail hours, including evenings, weekends and peak seasonal periods.
  • Demonstrated problem-solving skills and ability to prioritize multiple operational demands.

Skills

Point-of-Sale (POS) systems Microsoft Excel Microsoft Outlook Salesforce Inventory management Clienteling Visual merchandising

Experience

Typically 2–4 years of experience in retail operations or store support, preferably within luxury or premium fashion; experience with POS systems, CRM platforms and inventory processes is expected.

Education

High school diploma or equivalent required; associate degree or vocational training in retail, business or hospitality preferred.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach emphasizes a collaborative retail culture that blends elevated client service with operational excellence. The workplace values polished presentation, attention to detail and a customer-first mindset, while encouraging professional development across store and corporate functions.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.