Coach Sales Support Associate III
- Seniority
- Mid-Level
- Posted
- Apr 1, 2026
About Coach
Coach is a leading American luxury accessories brand known for leather goods, ready-to-wear and lifestyle collections. As part of the Tapestry family of brands, Coach combines contemporary design with craftsmanship and places emphasis on client experience, product innovation and career development across retail and corporate functions.
Coach Sales Support Associate III in New York, NY — operational retail role supporting store sales, inventory and clienteling for Coach in New York.
Role & Responsibilities
- Provide day-to-day operational support to store management and sales teams, enabling seamless client experiences and maximized sales performance.
- Manage inventory processes including receiving, stock replenishment, transfers, cycle counts and discrepancy investigations to ensure optimal in-store availability.
- Prepare and distribute sales and KPI reports; analyse sell-through, returns and stock ageing to inform merchandising and replenishment decisions.
- Support clienteling activities by maintaining CRM records, coordinating appointments and following up on leads to drive retention and conversion.
- Execute visual merchandising directives and assist with store resets, promotions and product launches to ensure brand standards are consistently met.
- Reconcile daily POS transactions, process cash handling procedures, and liaise with finance for store-level reconciliations and exceptions.
- Act as a liaison with regional and corporate teams (merchandise planning, logistics, CRM) to resolve operational issues and implement process improvements.
- Coach and support junior store staff on procedures, systems and best practices to raise service standards and operational efficiency.
Qualifications
- Proven experience in retail operations, sales support or store administration—preferably within luxury or premium fashion (typically 2–4 years for a level III role).
- Strong numerical aptitude and experience with sales reporting, inventory management and POS reconciliation.
- Excellent written and verbal communication skills with polished client-facing demeanour and discretion handling high-value clientele.
- Ability to prioritise competing operational demands, work under pressure and meet tight deadlines with attention to detail.
- Flexible schedule and willingness to work retail hours including weekends and peak seasonal periods.
Skills
Experience
Typically 2–4 years of progressive retail or sales-support experience, with demonstrable competence in inventory control, POS operations and clienteling within a luxury or premium retail environment.
Education
High school diploma or equivalent required; associate's or bachelor's degree in business, retail management or a related field preferred.
Workplace
This position is based in New York, New York, USA.
Culture
Coach offers a creative, client-centric workplace rooted in craftsmanship and contemporary American luxury. Employees operate in a collaborative environment that values professional development, inclusivity and a dedication to elevated customer service.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Sales Support Associate», «Sales Operations Associate», «Client Services Associate», «Store Support Coordinator», «Sales Support Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.