Coach Sales Support Associate III
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- Posted
- Apr 1, 2026
About Coach
Coach is an American luxury leather-goods and accessories house known for modern, accessible luxury and craftsmanship. The brand operates globally as part of Tapestry, Inc., a portfolio of luxury and lifestyle labels; as an employer it emphasizes retail excellence, product quality and elevated client service across boutique and wholesale channels.
Coach — New York: Sales Support Associate III role supporting boutique sales, clienteling and retail operations.
Role & Responsibilities
- Provide proactive sales-floor support and clienteling to drive conversion and average transaction value in a luxury boutique environment.
- Execute point-of-sale transactions, process returns/exchanges and ensure accurate cash handling and daily reconciliation.
- Maintain inventory accuracy through receiving, restocking, cycle counts and loss-prevention procedures.
- Support visual merchandising standards and rapid floor resets to reflect seasonal campaigns and product launches.
- Use CRM and sales reporting to follow up with clients, manage appointments and track sales opportunities.
- Coordinate with store management and regional teams on stock transfers, client events and omnichannel fulfilment.
- Prepare and deliver routine operational reports, reconcile discrepancies and escalate issues to management.
Qualifications
- Proven track record of delivering high-quality client service in a luxury retail or boutique setting.
- Demonstrable experience with POS operations, cash handling and retail inventory procedures.
- Strong interpersonal and written communication skills; ability to build long-term client relationships.
- High attention to detail, organizational discipline and ability to prioritise competing operational tasks.
- Flexible availability including weekends, evenings and peak retail periods.
Skills
Experience
Typically 3+ years of progressive experience in retail sales support, client services or boutique operations within a luxury or premium brand environment.
Education
High school diploma or equivalent required; bachelor's degree in business, retail management, hospitality or a related field preferred.
Workplace
This position is based in New York, New York, USA.
Culture
Coach fosters a client-centric, design-forward retail culture grounded in craftsmanship and accessibility. Teams operate in a fast-paced, collaborative environment that prioritises elevated customer service, visual standards and continuous development across boutique operations.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Support Specialist», «Retail Operations Associate», «Client Services Associate», «Sales Operations Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.