Coach Sales Support Associate III
- Seniority
- Mid-Level
- Posted
- Apr 1, 2026
About Coach
Coach is an American leather‑goods and lifestyle brand known for modern luxury and craftsmanship. As part of Tapestry, Inc., Coach combines heritage design with contemporary retail experiences and operates globally across boutiques, department stores and digital channels. The brand is recognized for a client‑centric retail culture and opportunities for development within a major luxury group.
Coach is hiring a Sales Support Associate III in New York, NY — in‑store sales support, inventory and visual merchandising for the Coach boutique.
Role & Responsibilities
- Provide in‑store sales support and clienteling to drive conversion and average transaction value, including follow‑up communications and appointment management.
- Support inventory operations: receive shipments, perform cycle counts, process transfers, and resolve stock discrepancies.
- Execute visual merchandising standards and editorial floor moves to maintain brand presentation and product storytelling.
- Operate point‑of‑sale systems and process transactions, returns and exchanges according to company policies.
- Prepare daily and weekly sales and inventory reports; escalate trends and operational issues to store management.
- Assist with training of new hires on store procedures, product knowledge and clienteling best practices.
- Collaborate with omnichannel teams to fulfill e‑commerce orders, in‑store pickups and client requests.
Qualifications
- Proven retail experience in a luxury or premium brand environment, with demonstrated clienteling skills.
- Strong numeracy and attention to detail for inventory reconciliation and sales reporting.
- Ability to execute visual merchandising guidelines with an eye for brand presentation.
- Excellent interpersonal and communication skills; professional manner with high service standards.
- Flexible availability including weekends, evenings and peak retail periods; ability to lift and move merchandise.
Skills
Experience
Typically 2–4 years of hands‑on retail experience, preferably within luxury or premium accessories brands; experience supporting store operations and cross‑functional retail processes is expected.
Education
High school diploma or equivalent required; associate degree or vocational training in retail, merchandising or business preferred.
Workplace
This position is based in New York, New York, USA.
Culture
Coach emphasizes collaborative, client‑focused retail environments rooted in craftsmanship and contemporary design. Employees are encouraged to develop product knowledge, deliver elevated service and contribute to a consistent global brand experience across stores and channels.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Sales Support Associate», «Sales Operations Associate», «Client Services Associate», «Store Support Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.