Coach Sales Support Associate III
Coach Sales Support Associate III — New York. Support store operations, inventory, clienteling and sales reporting for Coach's retail network.
Overview
Coach is an American luxury accessories and lifestyle brand known for its craftsmanship in leather goods, handbags and ready-to-wear. Operated globally as part of Tapestry, Inc., Coach combines heritage product savoir-faire with a contemporary retail and digital network, offering career paths across store operations, merchandising and corporate functions.
Role & Responsibilities
- Provide day-to-day operational support to one or multiple retail locations, including inventory replenishment, stockroom management and merchandise organization.
- Execute and maintain visual merchandising standards to ensure coherent brand presentation and elevated in-store client experience.
- Support clienteling and relationship-building activities, including appointment coordination, client outreach and follow-up to drive repeat business.
- Process transactions, returns and exchanges accurately while adhering to cash-handling and point-of-sale procedures.
- Prepare and distribute daily/weekly sales and inventory reports to store management and regional teams.
- Coordinate with regional operations and inventory teams to resolve supply, shipping or stock discrepancies.
- Assist with receiving, inspecting and tagging inbound merchandise; manage cycle counts and inventory reconciliation.
- Drive loss-prevention practices and ensure compliance with store operational policies and corporate standards.
- Train and mentor junior sales or stock team members on operational processes and customer service expectations.
- Contribute to ad hoc projects such as events, markdowns, and stock transfers to support sales objectives.
Qualifications
- Minimum 3 years of retail operations or store support experience, preferably within luxury fashion or accessories.
- Demonstrable aptitude for inventory control, visual merchandising standards and client-facing protocols.
- Excellent verbal communication and interpersonal skills with a client-centric orientation.
- Strong organisational skills with the ability to prioritise multiple operational tasks in a fast-paced environment.
- Availability for flexible retail hours, including evenings, weekends and peak seasonal periods.
Skills
Experience
At least 3 years of progressively responsible experience in retail operations or sales support, with prior exposure to luxury or premium retail environments preferred. Demonstrated track record of improving store-level operational efficiency and supporting sales teams is expected.
Education
High school diploma or equivalent required; bachelor's degree in business, fashion, retail management or a related field preferred.
Workplace
The role is situated in New York, New York, USA. There are currently 1.625 open positions in New York on Cerulean, with 1148 added recently. Within New York, Cerulean currently features 1.746 open roles, including 1169 recent additions. Across USA, Cerulean lists 3.480 open roles — 1337 of them newly added.
Culture
Coach promotes a client-centric, collaborative retail culture rooted in craft and design excellence. The workplace emphasizes professional development, cross-functional teamwork and a fast-paced retail rhythm that values attention to detail, creativity and inclusive customer service.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.