Coach Sales Support Associate III

Location
Seniority Mid-Level
Posted ✦ Today
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Coach in New York seeks a Sales Support Associate III to provide operational, clienteling and inventory support for retail teams.

Overview

Coach is an American luxury fashion house celebrated for its leather goods and accessories, operating within the Tapestry group. The brand combines artisanal craftsmanship with contemporary design and maintains a global retail network and wholesale operations, offering career paths across merchandising, retail, and corporate functions.

Role & Responsibilities

  • Provide advanced operational support to store teams, including order processing, returns management, and coordination with distribution/warehouse partners.
  • Deliver high-touch clienteling assistance and manage escalated customer service enquiries to preserve the Coach standard of service.
  • Maintain and reconcile inventory records, oversee stock allocations and transfers, and support replenishment planning.
  • Prepare and distribute sales and operational reports; analyse performance metrics to identify trends and actionable opportunities for stores.
  • Support merchandising and visual standards execution by liaising with store leadership and regional merchandising teams.
  • Act as a point of contact for POS, CRM and systems issues; escalate technical problems and follow through with resolution.
  • Coach and mentor junior support staff; participate in training initiatives to reinforce brand and service standards.

Qualifications

  • Exceptional customer service and communication skills with a client-first mindset.
  • High level of organisational accuracy and attention to detail, especially in inventory and order management.
  • Strong numerical literacy and the ability to produce and interpret sales and operational reports.
  • Professional appearance and the ability to represent a luxury brand in customer-facing interactions.
  • Proven ability to work collaboratively across retail, logistics and corporate teams in a fast-paced environment.

Skills

Clienteling Order management Inventory control Reporting and analysis Merchandising support Salesforce Microsoft Excel POS systems Microsoft Office (Outlook, Word)

Experience

Typically requires 3+ years of experience in luxury retail, retail operations or a sales support role, with demonstrable exposure to clienteling, inventory management and store-level performance initiatives.

Education

High school diploma required; bachelor's degree in business, retail management, merchandising or a related field preferred.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach fosters a collaborative, client-centric culture grounded in craftsmanship and design excellence. The workplace emphasizes professional presentation, cross-functional teamwork and development opportunities across retail and corporate disciplines.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.