Coach Sales Support Associate III
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- Seniority
- Mid-Level
- Posted
- Apr 1, 2026
About Coach
Coach is a global luxury leather-goods house known for modern American craftsmanship and accessible luxury. The brand is part of the Tapestry group and operates an international network of boutiques and wholesale partners. As an employer, Coach emphasizes design-led product development, elevated client service and cross‑functional collaboration across retail, merchandising and digital channels.
Coach in New York, NY seeks a Sales Support Associate III to provide high‑touch clienteling and support store operations.
Role & Responsibilities
- Deliver high‑touch client service and clienteling to cultivate repeat business and deepen client relationships.
- Support daily store sales operations including POS transactions, inventory accuracy, returns and exchanges.
- Execute visual merchandising standards and ensure the boutique presents brand aesthetic and product storytelling.
- Coordinate with store management and regional teams to communicate promotions, product launches and client outreach.
- Assist in sales reporting and basic analysis to identify opportunities and track performance against targets.
- Coach and mentor junior sales staff on service standards and operational procedures when needed.
- Ensure adherence to loss‑prevention, cash handling and brand compliance protocols.
Qualifications
- Proven track record of sales performance in luxury or premium retail environments.
- Outstanding interpersonal skills with an aptitude for relationship building and personalised client engagement.
- Commercial acumen and comfort handling transactions, basic sales reporting and KPI monitoring.
- Flexible schedule availability, including evenings and weekends, and ability to work in a fast‑paced retail environment.
- Professional presentation and strong command of customer service etiquette.
Experience
Typically requires three or more years of direct experience in luxury or premium retail sales and clienteling, with demonstrable ability to meet or exceed sales targets and to deliver elevated client experiences.
Education
High school diploma or equivalent required; bachelor's degree in business, marketing or a related field preferred.
Workplace
This position is based in New York, New York, USA.
Culture
Coach cultivates a creative, client‑centric culture grounded in artisanal craftsmanship and contemporary design. Employees are expected to deliver elevated service, collaborate across retail and corporate functions, and contribute to a polished, commercially driven retail experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Sales Support Specialist», «Client Support Associate», «Sales Operations Associate», «Retail Operations Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.