Coach Sales Support Associate III
Coach in New York, NY seeks a Sales Support Associate III to provide high‑touch clienteling and support store operations.
Overview
Coach is a global luxury leather-goods house known for modern American craftsmanship and accessible luxury. The brand is part of the Tapestry group and operates an international network of boutiques and wholesale partners. As an employer, Coach emphasizes design-led product development, elevated client service and cross‑functional collaboration across retail, merchandising and digital channels.
Role & Responsibilities
- Deliver high‑touch client service and clienteling to cultivate repeat business and deepen client relationships.
- Support daily store sales operations including POS transactions, inventory accuracy, returns and exchanges.
- Execute visual merchandising standards and ensure the boutique presents brand aesthetic and product storytelling.
- Coordinate with store management and regional teams to communicate promotions, product launches and client outreach.
- Assist in sales reporting and basic analysis to identify opportunities and track performance against targets.
- Coach and mentor junior sales staff on service standards and operational procedures when needed.
- Ensure adherence to loss‑prevention, cash handling and brand compliance protocols.
Qualifications
- Proven track record of sales performance in luxury or premium retail environments.
- Outstanding interpersonal skills with an aptitude for relationship building and personalised client engagement.
- Commercial acumen and comfort handling transactions, basic sales reporting and KPI monitoring.
- Flexible schedule availability, including evenings and weekends, and ability to work in a fast‑paced retail environment.
- Professional presentation and strong command of customer service etiquette.
Experience
Typically requires three or more years of direct experience in luxury or premium retail sales and clienteling, with demonstrable ability to meet or exceed sales targets and to deliver elevated client experiences.
Education
High school diploma or equivalent required; bachelor's degree in business, marketing or a related field preferred.
Workplace
This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.
Culture
Coach cultivates a creative, client‑centric culture grounded in artisanal craftsmanship and contemporary design. Employees are expected to deliver elevated service, collaborate across retail and corporate functions, and contribute to a polished, commercially driven retail experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.