Coach Sales Support Associate III
Coach in New York City seeks a Sales Support Associate III to manage store operations, inventory and client support.
Overview
Coach is a global luxury lifestyle brand renowned for leather craftsmanship and accessible luxury, operating as part of the Tapestry group. The brand combines contemporary design with heritage techniques and maintains a strong retail footprint worldwide, offering opportunities in store operations, merchandising, and client services within an aspirational, fast-paced environment.
Role & Responsibilities
- Serve as the primary operational liaison between the store, regional management and central support teams to ensure flawless daily store operations.
- Process and manage sales transactions, exchanges, returns and adjustments accurately while maintaining POS integrity and cash-handling controls.
- Support inventory lifecycle activities including receiving, stock replenishment, cycle counts, discrepancy resolution and transfer requests.
- Execute clienteling and CRM duties: maintain client records, follow up on leads and support relationship-building initiatives to drive repeat business.
- Coordinate with merchandising and visual teams to support floor sets, product placement and promotional rollouts to optimize sell-through.
- Prepare, consolidate and distribute operational and sales reports; translate metrics into actionable recommendations for store leadership.
- Troubleshoot system and process issues, escalate to appropriate channels and follow through to resolution to minimize operational disruption.
- Train and mentor junior sales support and store staff on procedures, systems and compliance standards as required.
Qualifications
- Minimum 3 years of retail support or store operations experience within premium or luxury fashion environments.
- Demonstrated proficiency with point-of-sale systems, inventory control procedures and daily cash reconciliation.
- Strong numerical acuity and experience producing or interpreting sales and operational reports.
- Excellent interpersonal and client-service skills with the ability to liaise across cross-functional teams and external vendors.
- High attention to detail, organisational rigour and the capacity to manage competing priorities in a dynamic retail setting.
Skills
Experience
At least three years of progressive experience in retail operations or sales support, preferably within a luxury or premium fashion brand. Demonstrated track record of improving store processes, resolving inventory discrepancies and supporting high-performing sales teams.
Education
High school diploma or equivalent required; associate or bachelor’s degree in business, retail management or a related field preferred.
Workplace
This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.
Culture
Coach fosters a creative, client-centric culture rooted in craftsmanship and contemporary design. As part of Tapestry, the brand emphasizes collaborative teamwork, professional development and delivering elevated customer experiences across its global retail network.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.