Coach Sales Support Associate
- Location
- Grand Prairie Texas USA
- Employment
- Part-Time
- Seniority
- Entry-Level
- Compensation
- $15–19.50/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 1, 2026
About Coach
Coach is an American luxury house renowned for its leather goods and accessible-luxury accessories. As part of the Tapestry group, Coach combines heritage craftsmanship with contemporary design and operates a global retail footprint, offering career opportunities across retail, merchandising and corporate functions.
Coach seeks a part-time Sales Support Associate to provide essential operational and customer-facing support within a retail store environment. The role encompasses cash wrap management, inventory receipt and processing, stock rotation, and visual merchandising coordination, alongside welcoming clients with professionalism and facilitating point-of-sale transactions. The successful candidate will maintain the sales floor to Coach's exacting standards whilst supporting the broader team in delivering a premium customer experience aligned with the brand's values of craftsmanship and inclusivity.
Role & Responsibilities
- Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance
- Serve as a brand ambassador internally and in the local market; support social media engagement
- Operate POS accurately, maintain cash wrap organization, and handle cash and media in compliance with policy
- Suggest add-on products, promote gift cards, and capture customer information where permitted
- Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness
- Manage stock levels, replenish sales floor, and execute visual merchandising updates
- Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed
- Maintain housekeeping standards and adhere to Loss Prevention guidelines
Qualifications
- Minimum one year of previous retail experience (cashier, stock, or sales), preferably in a luxury retail service environment
- Current knowledge of fashion trends and competitive marketplace dynamics
- Proficiency with cash register systems and basic computer skills, including iPad, laptop, Mobile POS, and Internet navigation
- Ability to operate walkie talkie systems and read price and product release sheets
- Strong attention to detail and organizational skills
- Ability to multitask effectively in a fast-paced environment
- Excellent communication and customer service capabilities
- Strong English language proficiency
- Ability to lift a minimum of 25 lbs regularly (up to 50 lbs occasionally) and maneuver sales floor and stockroom with ease
Skills
Experience
Minimum one year of previous retail experience in cashiering, stock management, or sales, preferably within a luxury retail service environment. A combination of education and relevant experience will be considered.
Education
High school diploma or equivalent preferred; no formal post-secondary education required.
Workplace
This position is based in Grand Prairie, Texas, USA, within easy reach of Dallas.
Compensation
The base compensation for this position ranges from USD 15 to USD 19.50 per hour.
Benefits
Medical insurance, Dental insurance, Vision insurance, 401(K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, and Tuition assistance
Culture
Coach cultivates a collaborative, design-forward culture that values craftsmanship and customer experience. The brand emphasizes personal development, teamwork and a polished retail environment where attention to detail and elevated service define daily work.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Support Associate», «Sales Floor Associate», «Client Support Associate», «Point-of-Sale Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.