Coach Sales Support Associate III
Coach is hiring a Sales Support Associate III in New York — responsible for store operations, clienteling and inventory management at Coach.
Overview
Coach is an American luxury house renowned for its leather goods and accessible-luxury accessories. As part of the Tapestry group, Coach combines heritage craftsmanship with contemporary design and operates a global retail footprint, offering career opportunities across retail, merchandising and corporate functions.
Role & Responsibilities
- Provide day-to-day operational support for one or multiple retail locations, including opening/closing procedures and point-of-sale oversight.
- Deliver exceptional clienteling and personalised service to high-value customers, managing follow-ups and client records to maximise retention and conversion.
- Support inventory management activities: receiving, stock replenishment, cycle counts and discrepancy resolution.
- Prepare and submit accurate sales, cash and operational reports; analyse basic store KPIs to inform local action plans.
- Assist visual merchandising teams with window and floor sets to maintain brand standards and seasonal transitions.
- Coordinate with store management to facilitate staff scheduling, training logistics and ad hoc administrative tasks.
- Act as liaison between store and corporate teams (merchandise planning, CRM, loss prevention) to expedite resolutions and project delivery.
Qualifications
- Proven track record in luxury or premium retail sales support, client services or store operations.
- Strong numerical aptitude and meticulous attention to cash-handling and reporting procedures.
- Excellent interpersonal and written communication skills with a customer-focused demeanour.
- Ability to manage multiple priorities in a fast-paced retail environment and to work flexible hours including weekends and evenings.
- Demonstrated discretion handling confidential client information and high-value merchandise.
Skills
Experience
Typically requires 3+ years of experience in luxury or premium retail, sales support or store operations; prior exposure to clienteling and inventory control is expected. Supervisory or lead responsibilities preferred but not mandatory.
Education
High school diploma or equivalent required; bachelor's degree in business, retail management or a related field preferred.
Workplace
This position is based in New York, New York, USA. Cerulean lists 1.625 open roles in New York, including 1148 posted recently. The broader New York area accounts for 1.746 active listings on Cerulean, 1169 of which are new. In USA as a whole, Cerulean currently features 3.480 open positions, with 1337 posted this week.
Culture
Coach cultivates a collaborative, design-forward culture that values craftsmanship and customer experience. The brand emphasizes personal development, teamwork and a polished retail environment where attention to detail and elevated service define daily work.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.