Coach Sales Support Associate III
Coach is hiring a Sales Support Associate III in New York. Join the luxury brand to manage client support, omnichannel fulfilment and retail operations.
Overview
Coach is an American luxury house celebrated for its leather goods and accessories. As part of Tapestry, Inc., the brand combines heritage craftsmanship with contemporary design and operates a global retail and wholesale network, offering roles that span store-level client service to cross‑channel operations.
Role & Responsibilities
- Provide high‑quality client service and post‑sales support across in‑store and omnichannel touchpoints, resolving inquiries and escalating complex issues when necessary.
- Process transactions and returns, manage order fulfilment and ship‑to‑store/ship‑to‑customer requests with attention to accuracy and brand standards.
- Maintain store inventory integrity through cycle counts, receiving, replenishment and liaison with distribution teams to minimise stock discrepancies.
- Support clienteling activities including appointment management, follow‑up communications and personalised product recommendations to drive loyalty and conversion.
- Prepare daily sales and operational reports; monitor KPIs and flag trends or exceptions to retail management.
- Coordinate with visual merchandising and store leadership on floor sets, product placement and promotional rollouts to ensure consistent brand presentation.
- Administer loss prevention procedures, maintain compliance with company policies, and support audit activities when required.
- Train and mentor junior sales associates on systems, SOPs and client service best practices as requested by management.
Qualifications
- Proven experience in luxury or premium retail, client services, or sales support roles (typically 2+ years).
- Exceptional verbal and written communication skills with strong client orientation.
- Demonstrable numerical accuracy and experience handling transactions and reconciliations.
- Ability to work a retail schedule including evenings, weekends and peak holiday periods.
- High level of discretion and professionalism when handling client data and private information.
Skills
Experience
Typically 2+ years in retail operations, sales support, or client services within a luxury, premium or high‑service consumer environment; experience with omnichannel workflows and clienteling preferred.
Education
High school diploma or equivalent required; post‑secondary coursework or a bachelor's degree in business, retail management, or a related field is preferred.
Workplace
This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.
Culture
Coach combines heritage craftsmanship with a contemporary, design‑led sensibility and places strong emphasis on client experience and creativity. The workplace is fast‑paced and collaborative, valuing service excellence, attention to detail and cross‑functional teamwork within a globally recognised luxury brand.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.