Coach Sales Support Associate III
- Seniority
- Mid-Level
- Posted
- Apr 1, 2026
About Coach
Coach is an American luxury fashion house known for premium leather goods and contemporary accessories. Operating as part of Tapestry, Inc., the brand combines artisanal craftsmanship with global retail operations and a client-focused omni‑channel approach.
Coach in New York seeks a Sales Support Associate III to drive sales operations, clienteling and inventory management for luxury retail.
Role & Responsibilities
- Provide day-to-day operational support to the store sales team, enabling seamless client experiences across in‑store and omni‑channel touchpoints.
- Maintain and update client records, manage clienteling activities and follow-up to maximize retention and conversion.
- Oversee inventory control tasks including receiving, stock reconciliation, replenishment and shrinkage prevention measures.
- Support visual merchandising and floor sets to ensure adherence to brand standards and seasonal directives.
- Prepare and deliver accurate daily and weekly sales and inventory reports to store leadership and regional operations.
- Coordinate returns, exchanges and e‑commerce order fulfilment or store‑pickup processes with logistics partners.
- Act as a point of escalation for complex customer enquiries and support training and onboarding of junior sales staff.
Qualifications
- Proven experience in retail operations or sales support within a premium or luxury fashion environment.
- Strong clienteling and customer service aptitude with an ability to cultivate high‑value relationships.
- Demonstrated numeracy and organisational skills, with experience in inventory control and sales reporting.
- Excellent verbal and written communication skills and a professional, client‑centric demeanour.
- Availability to work retail hours, including weekends and peak seasonal periods.
Skills
Experience
Typically 2–4 years of progressive responsibility in retail sales support, store operations or client services within luxury or premium apparel and accessories; experience with omni‑channel fulfilment and reporting preferred.
Education
High school diploma or equivalent required; post‑secondary education in business, retail management or fashion merchandising preferred.
Workplace
This position is based in New York, New York, USA.
Culture
Coach combines heritage craftsmanship with a modern retail sensibility, fostering a client‑obsessed culture that prizes attention to detail and polished service. The workplace emphasizes collaboration between store teams and corporate functions to deliver consistent brand experiences globally.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Sales Support Associate», «Sales Operations Associate», «Store Support Associate», «Client Service Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.